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Technical Account Manager (TAM) – Solutions Architect and AM

Binyod LLC

Houston, TX

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JOB DETAILS
SKILLS
Access Control, Audiovisual, BICSI (Building Industry Consulting Service International), Bill of Materials (BOM), Change Requests/Orders, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Low Voltage (LV), Needs Assessment, Negotiation Skills, Network Access Control (NAC), Performance Metrics, Pre-Sales, Pricing, Project Tracking, Project/Program Coordination, Request for Proposals (RFP), Revenue Growth, Sales Management, Sales/Support Engineering (SE), Site Evaluation, Solution Sales, Surveillance, Technical Analysis, Technical Leadership, Technical Support, Technical/Engineering Design, Training/Teaching, VoIP (Voice over IP), Wi-Fi
LOCATION
Houston, TX
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

Position Summary

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:


  • 50% Technical Design / Pre-Sales Engineering
  • 30% Account Management / Client Retention
  • 20% Solution Selling / Deal Development

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.


Key Responsibilities

I. Technical Solution Architecture (50%)


  • Conduct walkthroughs and technical assessments
  • Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance
  • Prepare scopes of work, risers, BOMs, diagrams
  • Standardize classroom AV and security packages
  • Support RFP responses
  • Work with operations on design handoff and feasibility

II. Account Ownership (30%)


  • Serve as the single point of contact for assigned accounts
  • Maintain long-term relationships with IT directors, principals, and facilities teams
  • Conduct quarterly reviews, check-ins, and site evaluations
  • Track project progress and coordinate resolutions (non-technical)
  • Ensure client satisfaction and build trust

III. Solution Selling (20%)


  • Identify new needs, expansions, and upgrades
  • Present solutions in clear, simple language
  • Assist with pricing, proposals, and technical quoting
  • Influence decision-making with expert-level knowledge
  • Drive revenue from assigned accounts

Ideal Candidate Profile

This hybrid role requires:


Strong technical background
  • AV systems
  • Structured cabling
  • Surveillance and access control
  • Networking principles
  • TIA/BICSI standards

Strong client-facing soft skills
  • Presenting
  • Documenting
  • Managing expectations
  • Negotiating
  • Educating school staff

Experience in one of these roles:
  • Lead Technician ready for a commercial-facing role
  • Pre-Sales Engineer wanting account ownership
  • Solutions Architect wanting more client engagement
  • Technical Account Manager from an AV/security integrator

KPIs

  • Accuracy of designs
  • Account retention
  • Revenue growth from existing accounts
  • Customer satisfaction (CSAT)
  • Low rate of change orders
  • Pipeline won with TAM involvement

Compensation Strategy (Competitive for Houston Market)

Base Salary - competitive base salary based on depending on certifications + experience
Commission - Tiered commission structure based on Gross Profit

About the Company

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Binyod LLC