Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer's satisfaction.
The Post-Sales Account Manager (SME) will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.
The Technical Account Manager (TAM) will connect on a regular basis with our existing customers and perform technical checkups. The TAM will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The TAM will work closely with Pre-Sales to help close customers from a technical perspective.
Qualifications:
Ideal candidate will come from a security and systems/networking background.
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a "make it happen" attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
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Qualys is an Equal Opportunity Employer, please see our EEO policy.
Qualys, Inc., is the pioneer and leading provider of cloud security and compliance solutions with over 8,800 customers in more than 100 countries, including a majority of each of the Forbes Global 100 and Fortune 100. The Qualys Cloud Platform and integrated suite of solutions helps organizations simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the full spectrum of auditing, compliance and protection for IT systems and web applications. Founded in 1999, Qualys has established strategic partnerships with leading managed service providers and consulting organizations including Accenture, BT, Cognizant Technology Solutions, Dell SecureWorks, Fujitsu, HCL Comnet, Infosys, Optiv, NTT, Tata Communications, Verizon and Wipro. The company is also a founding member of the Cloud Security Alliance (CSA).
Qualys is always looking for great talent. For career opportunities, please see http://www.qualys.com/careers