Position Overview
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top-tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. the TAM will serve as a strategic advisor and technical liason between our clients and internal teams, driving customer satisfaction, solution adoption and long-term value.
Key Responsibilities
* Serve as the primary technical point of contact for Top Managed Service Accounts
* Build and maintain strong, long-term relationships with key stakeholders within client accounts.
* Understand client business objectives and align Rx Technology IT solutions to meet those goals.
Solution Design & Delivery
* Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
* Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
* Ensure timely and successful delivery of solutions according to customer needs and objectives
Strategic Planning & Reporting
* Provide regular account reviews and performance reports to clints and internal leadership
* Identify opportunities for upselling and cross-selling IT services
* Report directly to the VP of Sales providing insights and updates on account health and growth opportunities
Customer Advocacy
* Act as the voice of the customer within the organization
* Drive resolution of technical issues and ensure customer satisfaction
* Facilitate feedback loops between clients and product/service teams
Qualifications
* Proven experience in technical account management, solution architecture, or IT consulting
* Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
* Excellent communication, presentation, and interpersonal skills
* Ability to manage multiple high-profile accounts with professionalism and strategic insight
* Experience with creating BoMs and SoWs for complex IT projects
Preferred Skills
* Familiarity with Rx IT solutions and service delivery models
* Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous