Technical Account Manager

Engage Partners, Inc.

Northbrook, IL

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JOB DETAILS

SALARY

$100,000–$130,000 Per Year

SKILLS

Analysis Skills, Communication Skills, Concrete, Construction, Create Graphs, Customer Relations, Customer Support/Service, Diversity, Emergency Response, Fermentation, Follow Through, Identify Issues, Leadership, Microsoft Office, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Production Systems, Sales Management, Service Delivery, Technical Leadership, Telephone Skills, Time Management, Willing to Travel, Writing Skills

LOCATION

Northbrook, IL

POSTED

4 days ago

Technical Account Manager- Remote
Travel is Required. No Weekends/Holidays

4 YEAR DEGREE IS A MUST
PLANT EXPERIENCE -3-8 YEARS A MUST
1 PERSON FOR EAST TERRITORY... ILLINOIS/INDIANA/OHIO
1 PERSON FOR WEST TERRITORY ...KANSAS/NEBRASKA/IOWA

ROLE AND RESPONSIBILITIES
??? Deliver world class service and support to customers using our company???s Products and Services.
??? Be able to diagnose and resolve technical process issues involving fermentation, enzymes,
optimization, and troubleshooting activities.
??? Must be willing to learn or have the skills already to properly and effectively use JMP analytical
software systems when preparing data and presentations for customers and team.
??? Must be able to accurately read and develop graphs and charts to properly analyze and present
fermentation data to customers and team.
??? Must be willing to learn or already have the knowledge of our products, and be able to properly
convey their application benefits to our customers.
??? Research required information using all available resources.
??? Redirect certain problems to appropriate resources, understand all resources available to
delineate issues and work for resolutions.
??? Stay current with product and industry information, communicate all changes and updates with all
direct reports as necessary and or needed to provide world class customer support.
??? Participate in technical phones calls and meetings, and be able to clearly and affectively convey
your ideas and messages.
??? Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions
and benefits.
??? Respond to emergencies with rapid response and calm can-do attitude to rectify the issue.
??? Demonstrate courteous and cooperative behavior when interacting with customers, direct reports,
the public and company staff; maintains confidentiality of work-related issues and company
propriety information.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
??? Bachelor???s degree A MUST in a bio related field or 5 years??? experience in a starch fermentation industry
or enzyme company in a leadership role.
??? Proper phone skills and demeanor.
??? Superior communication skills, both written and verbal.
??? Master of MS Office Productivity tools. Experience with JMP analytics tool highly preferred.
??? Effective Active listening skills.
??? Excellent multi-tasking capabilities and a drive for successful, timely completion of all tasking.
??? Superior follow up and follow through skills.
??? An ability to set, define, attain and maintain high standards for yourself, your direct reports and
the organization.
COMPETENCIES
??? Exemplary Attendance and Punctuality
??? Maintains effectiveness when experiencing major changes in personal work tasks or work
environment; adjusts effectively to work within new work structures, processes, requirements,
or cultures.
??? Focuses and guides self in accomplishing work objectives.
??? Interacts with others in a way that gives them confidence in one???s intentions and those of the
organization.
??? Makes customers and their needs a primary focus of one???s actions, developing and sustaining
productive customer relationships.
??? Identifies and understands issues, problems, and opportunities; compares data from different
sources to draw conclusions; uses effective approaches for choosing a course of action or
developing appropriate solutions; and takes action that is consistent with available facts,
constraints, and probable consequences.
??? Deals effectively with others in high stress, high-tension situations.
??? Maintains stable performance under pressure or opposition (such as time pressure or job
ambiguity); handling stress in a manner that is acceptable to others and to the organization.
??? Possesses, acquires, and maintains the technical/professional expertise required to do the job
effectively and to create effective customer solutions.
??? Actively appreciates and includes the diverse capabilities, insights, and ideas of others and
working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and
motivations.
??? Sets high standards of performance for self; assuming responsibility and accountability for
successfully completing assignments or tasks; self-imposing standards of excellence rather than
having standards imposed.
ADDITIONAL NOTES
??? Must be willing to travel up to 50% of the time.
??? Must be able to work in a lab environment.
??? Can wear all necessary PPE for Lab, Production, and Construction environments.
??? Must be able to stand for long periods of time on concrete surfaces.
??? Must be able to communicate and be highly functional in noisy environments

About the Company

Engage Partners, Inc.

eNgage Partners brings decades of combined strategic recruitment and talent acquisition expertise. Our multi-tiered collection of Recruiting and Consulting Programs provide distinct levels of services crafted to meet our clients' needs. Whether it's Direct Hire or Temporary Placement, Retained Executive Search, or Consulting Services, eNgage is poised to create the right solution for your staffing needs. What We Do: eNgage Partners is a full service staffing agency. Our dedicated teams of recruitment professionals deliver effective workforce solutions. Committed to recruiting and staffing excellence, we connect the right employee with the right business at the right time. We provide focused recruitment services in the following disciplines:

• Administrative & Office Professionals

• Sales & Marketing

• Finance & Accounting

• Information Technology

• Healthcare / Clinical & Non-Clinical

• Pharmacy

• Healthcare IT

• Engineering, Energy & Green Technologies

eNgage Partners has the ability to supply staff for short or long-term engagements and direct hire requirements. We ensure quality candidate selection to organizations of all sizes, from the small business owner to mid-size companies to Fortune 100 corporations. Combining innovative strategies with traditional recruitment practices, we will design a customized staffing program to meet your unique specifications.

Recruitment is more than a process of streamlined hiring strategies and impressive technology to help us be more efficient in our work. Our team of strong recruiters is dedicated to re-imagining the behaviors, beliefs, values, and normalcies our world has when it comes to hiring. Our team is working to ensure that hiring is no longer just a quick process but an efficient one.

Our team finds the right candidate the first time.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://engagestaff.com/