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Technical Account Manager- Google

AvePoint

Richmond, VA

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JOB DETAILS
SALARY
$75,000–$100,000 Per Year
SKILLS
Application Programming Interface (API), Architectural Design, Channel Support, Cloud Computing, Computer Science, Content Management Systems (CMS), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Follow Through, GCP (Good Clinical Practices), Identify Issues, Information/Data Security (InfoSec), Internet Application, Internet Protocols, Microsoft Product Family, Pre-Sales, Presentation/Verbal Skills, Product Lifecycle, Production Systems, REST (Representational State Transfer), Sales, Sales Management, Sales/Support Engineering (SE), Scripting (Scripting Languages), Service Delivery, Software Administration, Team Player, Technical Delivery, Technical Leadership, Technical Sales, Technical Support, Technical Writing, Testing, Time Management, Windows PowerShell, Writing Skills
LOCATION
Richmond, VA
POSTED
2 days ago
Overview

Do you have passion for customer satisfaction and the skills to support a complex technical environment? Does the idea of being the trusted technical advisor excite you? We're looking for someone who can quickly become an expert in delivering exceptional service that nurtures customer retention, fosters platform adoption, and provides prescriptive feedback.

What will you be doing?

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer's product operations lifecycle

Your responsibilities will include:
  • Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.
  • Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
  • Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions
  • Performing remote or onsite platform integration engagements for existing clients
  • Delivering remote or onsite training sessions for clients
  • Acting as the escalation point and lead conference calls with customers who require experienced handling on sensitive support cases
  • Manage Account activities and coordinate internal and external support efforts to deliver timely and effective responses.
  • Delivering Technical documentation to support customer deployments and expansion efforts.
  • Partner with Support, Customer Success, Sales teams to ensure account stability, growth and adoption.
OK, I'm interested... is this the job for me?

You're the main point of contact for your assigned customers, which means you will need in-depth product knowledge and exceptional troubleshooting skills. You will also act as the trusted advisor to other departments within AvePoint and will need to demonstrate strong follow-through in all your technical queries.

Other qualities that will make you a fit for this role include:
  • BA/BS Degree (Computer Science/Engineering majors preferred)
  • Experience with Google Cloud Platform (GCP) and an understanding of Microsoft 365 environments.
  • Minimum 3+ years of work experience in a related technical field. (Ex. technical software support, pre-sales engineering, technical account management)
  • Excellent written/verbal communication, organization, presentation, and stakeholder management skills
  • Ability to work individually and within a highly collaborative team setting
  • Willingness to learn and adapt in a fast-paced environment
  • Experience testing and performing updates to a live production environment
  • Working technical knowledge of current software protocols and Internet standards
  • Competence with testing, logging and troubleshooting tools and procedures
  • Knowledge of an Enterprise Content Management system
While not required, it's an added plus if you also have:
  • One or more cloud-related certifications (e.g., MS-900, AZ-900, or Google Cloud Platform credentials).
  • Experience with scripting (PowerShell)
  • Familiarity with REST API development


The Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

About the Company

A

AvePoint

AvePoint is the Microsoft Cloud expert. Over 15,000 companies and 5 million cloud users worldwide trust AvePoint to migrate, manage, and protect their Office 365 and SharePoint data. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.

At AvePoint, you'll have the rare opportunity to experience personal and professional growth working with our talented, award-winning team worldwide.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2001
WEBSITE
http://www.avepoint.com/