Technical Account Manager

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world's largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Key Highlights

• Powering over 13 billion digital communications each month.
• Supporting 3,500+ active customers - including enterprises, OTTs, and mobile operators - through a presence in 50+ global offices across 100+ countries.
• Managing 50% of the world's roaming data traffic and connecting 150 million IoT devices.
• Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies.
• Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide.

Why PXS Global?

Global & Inclusive - Work with diverse teams across 100+ countries, embracing a truly international culture.

Growth-Focused - Develop your career through tailored learning, leadership programmes, and internal mobility.

Innovation-Driven - Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.

Flexible Workstyle - Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year.

Efficient & Scalable - Be part of a company that values simplicity, operational excellence, and smart growth.

Comprehensive Benefits - Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.

About The Role

We are looking for a Technical Account Manager (TAM) who will be responsible for understanding customers'' technical needs through effective requirements gathering and providing high-level consultative support. This role plays a key part in ensuring customer satisfaction while delivering value throughout the implementation and operational lifecycle.

Essential Requirements

• Bachelor's degree in Systems Engineering, Computer Science, Industrial Engineering, Electronics, or a related field (or equivalent experience).
• Experience gathering, analyzing, and documenting technical requirements.
• Knowledge of API integrations and technical solution implementation.
• Experience using project management tools such as Jira.
• Intermediate to advanced Excel skills.
• Ability to manage multiple projects simultaneously.
• Strong communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders.

Key Responsibilities

• Gather, analyze, and document technical requirements and user stories.
• Serve as the primary liaison between customers and internal teams, including Product, Engineering, and Operations.
• Provide technical guidance and support throughout customer integrations and implementations.
• Manage multiple projects, ensuring alignment with timelines, quality standards, and business objectives.
• Identify opportunities for process improvement and solution optimization.
• Foster strong customer relationships by delivering ongoing technical consultation and support.
• Ensure a positive customer experience by proactively addressing technical challenges and business needs.