About The Business:
LexisNexis Risk Solutions, through its Fircosoft Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.
Our platforms process mission-critical, high-volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large-scale systems, on-prem/cloud-native architecture and real-time transaction processing-where reliability, precision, and deep technical expertise truly matter.
About the Role
This is not a traditional support role.
As a Support Engineer, you will work hands-on with complex enterprise systems deployed across cloud, on-prem and hybrid environments. You will investigate real production issues experienced by tier-1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end-to-end and continuously expanding their technical skillset.
Responsibilities:
Requirements:
We are seeking strong technical professionals who are motivated to work closely with product teams.
Core Technical Qualifications
Proven experience deploying, supporting, and troubleshooting applications across:
Linux and Windows environments
Cloud-based infrastructures
Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems
Solid expertise in Java-based web applications, with in-depth knowledge of:
HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS
Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows
RESTful APIs and request/response lifecycles
Proficiency in at least one programming or scripting language, with the ability to:
Debug and optimize SQL queries
Work with JSON, XML, and proprietary data formats and data mapping tools
Use command-line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash
Strong understanding of relational database systems (e.g., Oracle, SQL Server), including:
Schema design and data modeling
Constraints, indexing strategies, and performance optimization
Demonstrated ability to troubleshoot and resolve complex technical issues by:
Correlating log files, data flows, and system behavior across multiple layers
What Makes Someone Successful Here
Technologies You'll Work With
This role offers exposure to a broad and modern enterprise technology stack, including:
(You are not expected to know everything on day one-curiosity and learning ability matter.)
Final Note on Motivation
We are intentionally looking for people who:
Primary Location Base Pay Range: New York, NY $78,100 - $130,300.
U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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