Overview:Talcott Financial Group is seeking a highly skilled, customer-focused Infrastructure Engineer to support the TechBar walk-up IT service experience and Talcott's global user base. This role serves as a front-facing technical expert responsible for delivering white-glove support, modern endpoint management, and reliable infrastructure services. The ideal candidate combines strong technical expertise with exceptional customer service to enable employee productivity and support Talcott's cloud-first strategy. This position will work out of our Hartford, Connecticut office 3-5 days per week. Additionally, the selected candidate will be required to travel up to 10% to Talcott offices or selected locations as needed for onsite support.Responsibilities:
Serve as a primary point of contact for TechBar walk-up support, delivering high-quality, white-glove IT assistance to employeesImage, provision, configure, and support end-user devices using Windows Autopilot, Microsoft Intune, or similar endpoint management tools.Manage software deployments, patching, endpoint lifecycle activities, and ongoing device complianceMaintain accurate asset records, inventory tracking, and device lifecycle documentationDevelop and maintain PowerShell and Python scripts to automate repeatable operational and infrastructure support tasksAdminister Azure Active Directory identity and access functions, including user access, group management, authentication support, and security-related configurationSupport Azure infrastructure services, including Azure Virtual Desktop, recovery and resiliency capabilities, security controls, Azure Firewall, and SharePoint-integrated solutionsTroubleshoot complex endpoint, application, cloud, and infrastructure issues while coordinating with internal teams or vendors as neededCreate and maintain documentation, standard operating procedures, and knowledge base content to improve service consistency and operational readiness
Qualifications:
Minimum of 3 years of experience in IT infrastructure, end-user services, desktop engineering, or a related technical support role preferredHands-on experience with Microsoft Intune, Endpoint Manager, Windows Autopilot, device imaging, endpoint provisioning, and lifecycle management.Experience supporting Azure Virtual Desktop or other virtual desktop infrastructure technologies.Working knowledge of Azure services, including identity, security, recovery, infrastructure support, SharePoint integration, and Azure Firewall conceptsProficiency with PowerShell scripting and experience using Python for automation or operational support tasks.Familiarity with Microsoft AI and productivity tools, including practical use of Microsoft AI capabilities in an enterprise environment.Strong troubleshooting, communication, documentation, and customer service skillsMicrosoft certifications related to Azure, Microsoft 365, Endpoint Manager, security, or modern workplace technologies are a plusCandidates with experience supporting a TechBar, walk-up IT service model, or executive-level white-glove support environment are preferredExperience with Azure backup, disaster recovery, resiliency planning, and cloud governance practices is a plusKnowledge of Azure security practices, firewall configuration, conditional access, identity protection, and access control fundamentals is preferredExperience supporting SharePoint, Microsoft collaboration platforms, and cloud-integrated productivity solutions is a plusEffective verbal and written communication skills with demonstrated professional diplomacyCustomer-centric and problem-solving mindsetPositive, can-do attitudeNote * This position will require 10% travel