Job Description
Insight Global is seeking a Technical Writer to support a network-focused program by driving end-to-end process documentation, standardization, and data consolidation efforts. This role goes beyond traditional documentation-serving as a process strategist responsible for organizing fragmented data, defining workflows, and enabling a centralized "single source of truth." The ideal candidate is tech-savvy, analytical, and proactive, capable of working across engineering and program teams to document, validate, and operationalize scalable processes that are ultimately AI-ready and measurable. Key Responsibilities include:
Process Documentation & Standardization
-Inventory and document 30+ high-level network and operational processes, prioritizing top processes based on business impact
-Create and maintain Standard Operating Procedures (SOPs) including clear ownership, inputs/outputs, and step-by-step workflows
-Ensure every process is documented with who, what, when, where, and measurable outcomes
-Identify gaps where processes or SOPs do not exist and build documentation from scratch
Data Consolidation & Source of Truth
-Consolidate fragmented process data across tools into a centralized, unified documentation repository
-Validate and connect data across systems (e.g., Jira, Confluence, GitHub, Slack) to ensure consistency and accuracy
-Map where documentation, file transfers, and records live and standardize access points
-Enable traceability across processes, documentation, and data storage locations
Process Mapping & Workflow Optimization
-Translate complex workflows into clear process maps and decision trees
-Ensure programs and teams are aligned to and actively referencing standardized processes
-Identify opportunities to streamline workflows and improve efficiency using technology and data insights
Stakeholder Collaboration & Delivery
-Partner with network engineers, program leads, and SMEs to gather inputs and validate documentation
-Conduct interviews and working sessions to extract process knowledge and undocumented workflows
-Drive alignment on priorities, pilot programs, and process maturity levels
Training, Adoption & Governance
-Roll out standardized documentation and processes across teams
-Train stakeholders on new workflows and documentation standards
-Establish governance for ongoing updates, version control, and process ownership
Day-to-Day Responsibilities include:
-Gather and analyze existing documentation, templates, and workflows
-Conduct gap analysis to identify missing or incomplete processes
-Build documentation and process maps for prioritized initiatives
-Support roadmap prioritization with program leadership
-Facilitate stakeholder interviews and working sessions
-Publish finalized documentation and lead enablement/training sessions
Success Milestones
-First 30 Days
Build a comprehensive inventory of processes and documentation
Engage stakeholders to understand workflows and pain points
Define process maturity levels (high / medium / low)
Partner with leadership to create a prioritized roadmap
-Post first 30 days:
Execute documentation and standardization efforts across prioritized processes
Continuously interview, document, organize, and train
Deliver a centralized, scalable process framework that supports AI-readiness and data-driven insights
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
-3+ years of experience as a Technical Writer within IT, networking, cloud, or engineering environments
-Hands-on experience with diagramming tools (Visio, Lucidchart, Draw.io) for process mapping
-Ability to drive efficiencies using the data processes identified
-Experience creating and maintaining documentation in Confluence/Jira, including structuring pages and content
-Exceptional ability to translate complex technical concepts into clear, concise documentation for varied audiences -Experience working in Agile or Scrum environments
-Familiarity with Jira, GitHub, or other ticketing/version control systems
-Strong understanding of networking fundamentals (routing, switching, firewalls)
-Experience with automation and infrastructure tooling (e.g., Ansible, Terraform, CI/CD pipelines)
-Draw.IO experience to create a decision matrixs
-GitHub experience
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.