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Tech Support Supervisor

Abacus Solution Group

Southaven, MS

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JOB DETAILS
SKILLS
Advertising Operations, Advertising Scheduling, Analysis Skills, Asset Management, Brand Management, Communication Skills, Computer Maintenance, Computer Skills, Customer Service Management, Data Management, Detail Oriented, Housekeeping/Cleaning, Identify Issues, Inventory Management, Keyboards, Leadership, Lift/Move 50 Pounds, Memory Hardware, Order Processing, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Analysis, Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Support, Telephone Skills, Warehousing, eCommerce
LOCATION
Southaven, MS
POSTED
4 days ago

Abacus Solutions Group is currently sourcing for a Tech Support Supervisor for a brand-new warehouse opening in the Southaven, MS area.

Responsibilities:

Systems and platform administration

  • Administer the SALT server.
  • Support DTS and B2C order processing in SALT.
  • Monitor server health and memory capacity.
  • Resolve items in error folders.
  • Run scheduled and ad-hoc operational reports.

Equipment and automation

  • Maintain cleaning logs for printers and bots.
  • Operate and perform minor repairs on the autobagger.
  • Create and maintain ZPL label formats.
  • Keep a current list of all arrays and totes on site.

End-user support and training

  • Respond to calls, pages, and emails about computer issues.
  • Explain technical issues in non-technical terms.
  • Submit and track support tickets.
  • Train team members on computer hardware and software.
  • Gather, analyze, and process information to identify and resolve issues.

Asset and data management

  • Maintain inventory of computer equipment, including monitors, keyboards, and printers.
  • Search back-end systems for order information.

Qualifications:

  • Prior experience providing technical support within a warehouse setting.
  • Ability to lift and carry up to 50 pounds regularly.
  • Standing, walking, bending, and twisting for extended periods.
  • Capacity to work in a fast-paced environment with varying temperatures.
  • Ability to handle repetitive tasks while maintaining attention to detail.
  • Self-directed with a high sense of urgency; resourceful and adaptable.
  • Strong attention to detail.
  • Analytical and problem-solving skills.
  • Ability to lead a team in stressful situations.
  • Excellent communication and presentation skills.
  • Basic to intermediate computer skills.

About the Company

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Abacus Solution Group