Tech Support Specialist II

TPI Global Solutions

Reston, VA

JOB DETAILS
SKILLS
Acceptance Testing, Application Integration, Desktop PC, Hardware Repair, Hardware Upgrades, Identify Issues, Network Connectivity, PC Hardware, PC Software, Resource Management, Software Configuration Management, Software Upgrades, Technical Support, Technology Analysis
LOCATION
Reston, VA
POSTED
9 days ago
Job Title: Tech Support Specialist II
Location: Reston, VA (Onsite)
Duration:  3+ Months Contract with possible Extension
 
Experience Required:
  • Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers.
  • Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues.
  • Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
  • Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
  • Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades.
  • Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

About the Company

T

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
https://www.shglobalsolutions.com