JR Filanc Construction Company Tech Support Analyst II Escondido, CA 92029
About Us
Filanc is an award-winning employee-owned general engineering and construction firm specializing in water and wastewater infrastructure throughout the Western United States. For more than 70 years, we have delivered complex mission-critical projects through a collaborative client-focused approach that emphasizes safety, quality, innovation, and long-term community impact. Our teams combine field expertise with technical excellence to build facilities that protect public health and the environment.
Summary
Installs, modifies, and makes repairs to computer hardware and software systems and provides second-level technical assistance to system users. Essential duties and responsibilities include the following, however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and Responsibilities
• Maintains and deploys computer images and application packages. • Configures, deploys, and maintains virtual desktop computers. • Manages inventory control of IT equipment and supplies. • Upgrades computer hardware and software components. • Configures and installs project site office IT equipment. • Remains abreast of changes in user and system software and hardware requirements. • Provides second-level end-user support. • Configures and deploys corporate mobile devices. • Administers corporate mobile phones services. • Troubleshoots minor network issues. • Consults with outside service provider when problems cannot be resolved internally.
Additional Duties and Responsibilities
• Supports and adheres to the matrix organization format. • Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field. • Practices the AQM philosophy of continuous improvement. • Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance record. • Ensures client satisfaction both internally and externally through positive, pleasant, professional, and efficient handling of issues. • Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties. • Performs other duties as assigned by the Supervisor.
Education, Experience, and Skills
Two-year degree or certificate from a college or technical school and three years related experience and/or training or equivalent combination of education and experience.
Technical and Mental Skills
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Writes routine reports and correspondence. • Speaks effectively before groups of customers or employees of the organization. • Defines problems, collects data, establishes facts, and draws valid conclusions. • Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. • Organizes and manages time, duties, and activities efficiently.
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and hear and speak. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
J.R. Filanc Construction Company Inc. is proud to be a drug-free workplace. J.R. Filanc Construction Company Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Equal Opportunity Employer, including disabled and veterans.
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