Detailed Description

The Tech II position at Netsync is a key technician role responsible for the installation and support of network hardware infrastructure across educational and professional environments. This hands-on role focuses on installation and day-to-day operational support for one of our valued customers in the Louisiana market, ensuring the successful completion of all project deliverables.

The purpose of this role is to provide two technician resources for a period of one year to support the routine UPS maintenance efforts. These resources will assist in the maintenance and replacement of UPS units at the direction of the Client IS Manager. The maintenance can include battery replacements, UPS installation/removal, power distribution unit (PDU) installation/removal, automatic transfer switch (ATS) installation/removal, and general UPS cleanup items.

This is a 12-month staff augmentation contract supporting a hospital district. The selected technician will be based at the district IT warehouse during standard business hours (9:00 AM – 5:00 PM). Each day, they will receive assignments and travel to various hospitals and clinics to complete service requests tied to active tickets. The role requires strict adherence to established standards, timely resolution of customer needs, and clear communication as the primary point of contact for service-related matters.

Netsync technicians will report to Client IS Manager for weekly duties:

• Battery replacement per Client's standards.
• UPS replacement per Client's standards.
• ATS replacement per Client's standards.
• PDU replacement per Client's standards.
• General IDF/MDF cleanup per Client's standards

Key Responsibilities

• Ensure compliance with Netsync quality standards, safety procedures, and installation best practices.
• Serve as the primary customer point of contact for daily ticket assignments and ensure timely task completion.
• Act as the main POC for a 12-month staff augmentation role supporting a major hospital district in Louisiana.
• Demonstrate experience working with UPS systems, power infrastructure, and telecom closets.
• Perform un-racking, re-racking, and installation of UPS devices across multiple telecom closets.
• Accurately inventory units and conduct proper testing to ensure systems are fully operational.
• Possess strong Layer 1–2 networking knowledge as a foundation for troubleshooting and support.
• Travel statewide as required to complete customer-directed service requests.
• Configure, test, and provide support for a variety of UPS models.
• Console into switches and support Tier I–II network requests as needed.
• Participate in weekly customer meetings and document all completed tasks.
• Provide detailed daily status reports outlining work performed for the customer.
• Maintain proper use of tools, safety equipment, and compliance with ladder and job site safety protocols.
• Uphold professionalism, accountability, and a commitment to continuous improvement.

Requirements of Job

• Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors.
• Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately.
• Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance.
• Dress Code: Must wear pants and a Netsync shirt at all times during installations.
• Driver's License: Must possess a valid, non-expired driver's license.
• Background and Drug Screening: Must be able to pass a drug test and background check.
• Age Requirement: Must be 18 years or older.
• Team Player: Must be able to work collaboratively with teammates in a professional manner.
• Reliable Transportation: Must have reliable transportation to and from job sites.
• Flexible Hours: Must be able to work flexible hours, including:
  • 4 PM - 12 AM
  • 8 AM - 5 PM
• Work Hours: This job may involve long working hours with minimal breaks.
• Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements.
• Physical Requirements: Must be able to squat, bend, and reach without limitations.
• Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations.
• Commute: Must be able to drive at least up to 4-5 hour to job sites daily.
• Work Environment: Must be able to work in hot environments and endure the associated conditions.

Skills and Experience

IT Experience Required

• UPS Installation Experience: Battery replacement. - UPS replacement. - ATS replacement. - PDU replacement. - General intermediate distribution frame (IDF) / main distribution frame (MDF) cleanup
• Racking and Stacking: Experience with the racking, stacking, and powering of switch devices.
• Port Migration: Ability to perform port migration from old devices to newly installed switches.
• Perform installation of internal and external Access Points (APs).
• Perform installation of data center appliances, including all associated cabling and labeling.
• Phone Installation: Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations.
• Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality.
• Cable Management: Proficient in managing power, data stacking, and ethernet cabling.
• Installation: Capable of racking and powering UPS devices, including lifting and mounting equipment weighing 50-70 lbs independently.
• Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switch and port numbers.
• Height Comfort: Comfortable working on ladders daily to install Access Point devices 6-15 feet high.
• Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation.
• Project Requirements: In Louisiana, this will be a hospital cutover project, and we are seeking individuals with experience and understanding of hospital network environments. Netsync will be replacing network switches across all associated hospital clinics and buildings.

Cabling Infrastructure (Preferred but not required)

• Cable Management: Proficient in cable management techniques.
• Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online.
• Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices.
• Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site.

Tools for Efficiency

• Installation Role: As this is an installation job, tools are required for conducting work on customer sites.
• Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc.
• Optional Tools: While not required, cordless drills can enhance efficiency during installations.

Minimum Qualifications/Technical and Educational Requirements

• Experience in healthcare or hospital environments.
• Certifications such as CompTIA Network+, Cisco CCNA, Project+, or equivalent.
• OSHA 10/30 or other relevant safety certifications.
• Familiarity with E-Rate-funded projects and/or large-scale K–12 deployments.
• Experience working in a Project Coordinator or Assistant PM capacity is a plus.
• 3–5+ years of experience in network infrastructure installation and technician team oversight.
• Demonstrated experience supervising field teams on the ground during network deployments.
• Strong documentation skills using Microsoft Word and Excel.
• Comfortable performing assessments and walk-throughs in MDF/IDF network environments.
• Proven ability to lead structured cabling, switch, AP, and voice deployments with minimal oversight.
• Valid driver's license with reliable transportation.
• Must reside within a 1–2 hour commute of New Orleans and be available for local travel across job sites.