Tech Deployment Technician

Key areas of support include:

• POS refreshes and deployment projects
• Store connectivity validation and troubleshooting
• Installation coordination and rollout support
• POS testing and user validation
• Supporting store employees during deployments
• Partnering with remote technicians during installations
• Device imaging, provisioning, and deployment preparation
• Future iPad and network device rollout initiatives

Key Responsibilities

• Support enterprise-wide POS refresh initiatives
• Conduct remote testing and validation with store associates
• Troubleshoot installation, hardware, and connectivity issues
• Verify systems are fully operational prior to project completion
• Provide remote technical support to retail locations
• Support Windows 11 environments
• Troubleshoot hardware, software, and network-related issues
• Minimize onsite dispatches through effective remote resolution
• Coordinate with technicians performing installation activities
• Partner with store personnel during deployment efforts
• Validate device configurations and deployment readiness
• Maintain deployment documentation and project updates
• Image, configure, and prepare devices for deployment
• Support future tablet deployment initiatives
• Assist with endpoint management and device provisioning activities
• Support upcoming network hardware deployment projects
• Participate in future Linux-based configuration and provisioning efforts