Highlights
With ASCS, merchants can take advantage of fully automated supply chain services that get products from manufacturers to customers around the world, using complete end-to-end solutions such as Multi Channel Fulfillment (MCF), Buy With Prime (BwP), Multi Channel Distribution (MCD), Warehousing/Logistics and more, keeping products in stock, providing faster and more reliable shipping, and significantly lowering costs. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation, (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role , responsible for the success of customers adopting Multichannel Fulfillment (MCF) or BwP (Buy With Prime) products. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering , operations and solution architects to successfully launch the customer on MCCF products and features.
The successful candidate will have demonstrable experience in (1) complex customer launches and/or solutions management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation , (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.
Key job responsibilities
- Manage end to end MCF, BwP and ASCS launches for customers in enterprise and SMB customer segments.
- Provide a consultative approach to onboard customers, guiding them to the right services/integrations and operational flows, and building holistic and comprehensive workback plans to lead cross-functional teams toward outcomes.
- Work cross-functionally to launch merchants on ASCS and MCCF services (e.g., Sales, Product, Tech, Operations).
- Utilize subject matter expertise to communicate the value of ASCS products to key customer stakeholders.
- Seek and drive opportunities to innovate/improve products and services for customers, and to help the team.
About the team
Amazon"s Supply Chain Services (ASCS) which include Multi Channel Commerce Fulfillment (MCCF) services help people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. With ASCS, merchants can take advantage of fully automated supply chain services that get products from manufacturers to customers around the world, using complete end-to-end solutions such as Multi Channel Fulfillment (MCF), Buy With Prime (BwP), Multi Channel Distribution (MCD) , Warehousing/Logistics and more, keeping products in stock, providing faster and more reliable shipping, and significantly lowering costs. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. ASCS and MCCF are an exciting next step in our mission to help merchants of all sizes grow their business-whether on Amazon or beyond
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles