Teammate Onboarding Specialist

On-site

POSITION SUMMARY:

Responsible for designing, delivering, and continuously improving the new hire onboarding and training programs for all Fielmann USA retail banners. Ensure each new hire receives a consistent, high-quality onboarding experience during their first 90 days, reinforcing philosophy, CARES culture, operational excellence, and confidence in role-specific responsibilities. Partner closely with training, retail, professional services, and corporate teams to build scalable resources that support new teammates, doctors and field trainers.

DUTIES AND RESPONSIBILITIES:

ONBOARDING PROGRAM DESIGN & DELIVERY

• Design and manage structured onboarding programs for all retail roles, covering the first 90 days of employment
• Deliver engaging onboarding sessions through a blend of virtual, in-person, and on-the-job training methods
• Ensure onboarding aligns with CARES behaviors, Fielmann philosophy, and customer-first service standards
• Create clear onboarding roadmaps for teammates and leaders to follow during the first 90 days
• Partner with field trainers, store managers, and leadership to ensure consistent onboarding execution across all locations
• Partner with professional services to support doctor onboarding

TRAINING CONTENT & RESOURCE DEVELOPMENT

• Develop onboarding materials including facilitator guides, teammate guides, job aids, and quick reference tools
• Create simple, easy-to-use resources that support both new hires and training leaders in-store
• Build scenario-based learning content focused on real customer interactions and daily responsibilities
• Develop training materials that reinforce key behaviors such as offering fully covered options, consultation flow, and patient experience standards
• Ensure all materials reflect consistent messaging across banners and support scalable training efforts

FIELD SUPPORT & TRAINING FACILITATION

• Provide tools and guidance to training managers, field leadership, and store managers to support onboarding execution
• Partner with field leadership to identify onboarding gaps and provide targeted training solutions
• Support train-the-trainer initiatives to ensure leaders can effectively deliver onboarding content
• Reinforce accountability for onboarding completion and quality through clear expectations and follow-up

PROGRAM MAINTENANCE & CONTINUOUS IMPROVEMENT

• Evaluate onboarding effectiveness through feedback, field observations, and performance metrics
• Continuously update onboarding materials based on business needs, operational changes, and training insights
• Monitor onboarding consistency across locations and identify opportunities for improvement
• Stay current on adult learning best practices and apply to onboarding program enhancements
• Collaborate cross-functionally to ensure onboarding supports company initiatives such as Vision Guide, EHR, and CARES adoption

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• Bachelor's degree in HR, Education, Instructional Design or related field or equivalent work experience. Combination of education and/or equivalent work experience in a related field considered
• 3+ years of experience in training, onboarding program management, or instructional design
• Experience designing and delivering onboarding programs in retail, healthcare, or service-based environments
• Experience with Learning Management Systems (LMS), e-learning tools, and blended learning approaches
• Strong understanding of adult learning principles and onboarding best practices
• Exceptional verbal and written communication skills
• Exceptional presentation, facilitation, and delivery skills
• Strong problem solving and critical thinking skills
• Able to work at all levels of the organization
• Strong organizational and project management skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to read and write at a high school graduate level
• Able to lift 10 to 20 pounds
• Able to view/read computer screen for extended periods of time
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
• Able to travel to meet training needs (auto, airline, overnight, etc.)

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.