Team Support Specialist

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for providing support at various locations through customer service, administrative, and operational coverage. Ensure compliance with bank policies and procedures, and upholding audit, security and confidentiality standards. Assist customers and branch teams with staffing, training, and seasonal business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Float between branches and/or departments to provide coverage for absences, workload spikes, special projects, training support, and seasonal needs, with WOW attitude.
• Provide general branch/operations support such as organizing work areas, preparing forms, scanning/indexing documents, filing, and supporting audit-ready recordkeeping.
• Assist branch teams with routine account servicing support within assigned authority (e.g., completion forms, signature card updates support, account maintenance documentation, and follow-up items).
• Support the customer experience per department as trained.
• Answer and route incoming calls, messages, and internal requests; open, track, and close basic service tickets or work items per procedure.
• Follow established bank control procedures (e.g., dual control, restricted access areas, key/combination handling, and alarm/security protocols) within assigned access and authorization.
• When assigned and authorized, support cash-related activities following policy (e.g., balancing support, cash shipments coordination, and coin/currency ordering) under required controls.
• Recognize and escalate fraud, identity theft, elder financial exploitation, and other red flags; follow reporting procedures for suspicious activity and unusual transactions.
• Support audit and compliance readiness by maintaining required logs, ensuring documents are complete, and assisting with exception follow-up as directed.
• Support operational processing such as mail distribution, courier coordination, statement/notices preparation, and other assigned back-office tasks.
• Operate common office equipment as trained (e.g., copier/scanner, fax, postage meter, basic PC applications). Use other equipment only if trained/authorized.
• Support customer-facing needs assigned (e.g., greeting customers, directing traffic, answering phones, appointment coordination, and basic service support within assigned authority).
• Maintain a clean, organized, and professional branch/office environment (lobby appearance, supply areas, conference rooms), coordinating facilities requests as needed.
• Follow all bank policies and procedures related to security, privacy, and compliance; immediately report suspicious activity, incidents, or control exceptions.
• Completes all compliance and regulatory training.
• Complete assigned logs, checklists, and documentation in bank systems; communicate status updates and handoffs to the assigned supervisor.
• Maintain strict confidentiality and protect customer and bank information in accordance with policy and applicable regulations.
• Other duties as assigned to support business operations.

EDUCATION and/or EXPERIENCE

• Great attitude
• Passion for providing extraordinary customer service
• High School Diploma required
• College education a plus
• Strong attendance, punctuality and reliability
• Ability to pass banking compliance tests (up to 25)
• Basic math and reading skills, ability to follow verbal and written instructions.
• 3-5 years of customer service experience.
• Excellent verbal, written and interpersonal skills.
• Knowledge of administrative functions and best practices.
• Strong information management, organization, planning and detail orientation.
• Demonstrated initiative, reliability; ability to multi-task and manage stress.
• Professional personal presentation; proper manners, etiquette.
• Valid driver's license
• Ability to maintain discretion and confidentiality at all times.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• Ability to lift 50lbs without reasonable accommodation
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.

Salary Range: $20.00 to $22.00 per hour