Team Leader

Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations. The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters.

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Team Leader
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities

• Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations. 
• Set work priorities and ensure smooth transition of work between teams. 
• Monitor workload and recommend staff assignments to accommodate fluctuating demands. 
• Provide regular operational feedback, status updates, attendance reporting, and production activity reporting. 
• Ensure staff adherence to performance standards, established procedures, and internal controls. 
• Assist in training contract personnel and contribute to continuous process improvement. 
• Serve as Subject Matter Expert and primary liaison with onsite Government management. 
• Act as Acting Deputy Program Support Manager when required (up to two weeks).

Required Qualifications

• Bachelor’s Degree or 4 years of team management experience. 
• Six (6) years of general office experience in a high-volume production environment. 
• Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook. 
• Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow. 
• Strong oral and written communication skills and organizational abilities. 
• Ability to analyze, interpret, and apply regulatory material and internal controls.