Analysis Skills, Business Support, Communication Skills, Corporate Policies, Customer Support/Service, Establish Priorities, Interpersonal Skills, Leadership, Logistics, Mail Services, Mainframe Computer, Operations, Operations Management, Order Delivery, Organizational Skills, Problem Solving Skills, Project/Program Management, Staff Development, Strategic Planning, Team Lead/Manager, Time Management
The Mail Services department is responsible for the efficient processing, distribution, and delivery of mail, packages, and organizational materials across multiple BCBSM locations. Through the coordination of daily operations, workload management, and delivery services, the department supports business continuity and ensures timely, accurate service for customers.
Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient
and cost-effective area of responsibility in accordance with established corporate and departmental policies and
procedures.
- Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
- Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s)
to optimize technologies and personnel.
- Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize
departmental performance and output.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems, including
scheduling or adjusting overtime requirements as necessary.
- Interface with diverse levels of internal and external personnel to develop and maintain effective rapport
and to resolve issues and inquiries.
- Administer and adhere to Corporate and departmental policies, practices and procedures.
QUALIFICATIONS
- Bachelor''s Degree in related field preferred.
- A minimum of 90 college credits is required.
- Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience
in a leadership role.
- Strong organizational, planning, analytical and communication skills.
- Excellent interpersonal skills necessary to interact with all levels of personnel.
- Working knowledge of PC application and/or mainframe systems preferred.
- Other related skills and/or abilities may be required to perform this job.
Departmental Preferences:
- Experience with logistics programs preferred (e.g., Pitney Bowes).
B
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
2,000 to 2,499 employees
https://www.bcbs.com/about-us/careers