Team Lead, Warehousing Client ServicesLocation: US-GA-SavannahJob ID: 2026-7348 | Openings: 1 | Category: Warehousing | EFW WarehousingOverviewEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.BenefitsPaid vacation, sick time, and holidays401(k) plan with company matchMedical, dental, and vision insuranceShort- and long-term disability plansLife and accidental death & dismemberment insuranceJob referral bonus programResponsibilitiesThe primary duty of the Team Lead, Warehousing Client Services is to communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments. The Team Lead is also responsible for leading all Coordinator, Warehousing Client Services and assisting supervisors with managing day-to-day activity of deliveries and shipments. The Team Lead must work in a team environment to accomplish work assignments and delegate work to all Coordinator, Warehousing Client Services.Oversee a team of Coordinator, Warehousing Client Services, and ensure day-to-day responsibilities are completed correctly and timely.Train new Coordinator, Warehousing Client Services on job responsibilities.Must be readily available to assist the Coordinator, Warehousing Client Services team with questions and help with any escalated customer or driver concerns.Engage in solutions‑based communication with clients.Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.Process transactions in the Warehouse management system to complete receipts, shipments, and inventory transfers.Perform cycle counts in the warehouse and investigate any inventory discrepancies.Adhere to Warehousing best practices and standard operating procedures.Drive continuous improvement within the organization through collaboration with site managers.Proficient in the warehouse management system WMS.Identify trends, key issues, and successes through data analysis and customer feedback.Recognize opportunities for enhancing and expanding EFW client relationships; respond to client inquiries quickly and efficiently.Provide prompt and professional customer service to new leads and prospects.Proactively engage customers to build rapport and ask for new opportunities.Follow up opportunities to receive feedback and continuously improve the process.Act as a liaison between clients, warehouse operations, and administration.Coordinate with appropriate operations personnel to source transportation for secured moves.Work with operations personnel to make sure specific client expectations are met.Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.Direct drivers to appropriate docks.Handle data entry of orders, receipts, shipments, and BOLs.Assist with resolving escalated client issues.Continually develop market and industry knowledge to facilitate success.Look for ways to continuously improve processes.Develop and use collaborative relationships to accomplish work goals.Comply with company C‑TPAT and TSA security procedures.Perform other duties as assigned.QualificationsThe qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.Skills and AbilitiesIntermediate proficiency in Microsoft Office, internet, web‑based, and job‑specific software applications.Must have excellent written and oral communication skills.Strong organizational skills and close attention to detail.Ability to work independently and remain self‑motivated with minimal direct supervision.Ability to write comprehensive and detailed business correspondence.Ability to work with groups of people such as other departments and communicate known concepts.Ability to solve problems with a variety of concrete variables through semi‑standardized solutions that require some ingenuity and analysis.Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.Must pass a pre‑employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.Must be eligible to work in the United States.At this time, EFW will not sponsor a new applicant for employment authorization for this position.Estes Forwarding Worldwide Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.SupervisionThe position functions with supervision and has no direct reports. Carry out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include training employees, assigning and directing work, addressing complaints, and assisting supervisors with resolving problems.Education / ExperienceMinimum of a Bachelor's degree (or equivalent) and 2‑5 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.Licenses / CertificationsNone required.TravelNone required.Physical DemandsTypically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.Work EnvironmentNormal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.Equal Employment OpportunityEFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.Equal employment opportunity, including veterans and individuals with disabilities.PI285379397#J-18808-Ljbffr