Team Lead – Patient Services Representative

The Team Lead - Patient Service Representative is responsible for the patient check-in process, electronically update patient personal and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Schedule: Full-time, 40 hours/week

• Monday – Thursday: 7:30 AM – 4:45 PM
• Friday: 7:30 AM – 1:45 PM

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

• Performs opening and closing clinic duties.
• Greets patients, checks in appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.
• Adherence to compliance and completion of compliance training.
• Performs other related duties as assigned.

• High School Diploma or equivalent.