Operations Lead – Workflow Automation / RPA Operations
Hybrid (2 days onsite monthly), Newark, NJ
Right-to-Hire
We are seeking an experienced Operations Lead to oversee operational support, production stability, and process optimization for a large-scale workflow automation and robotic process automation environment.
This role will lead operational governance across enterprise workflow applications and hundreds of automation robots supporting critical business operations.
Responsibilities- Lead day-to-day operations for enterprise workflow and RPA platforms
- Drive operational stability, monitoring, reporting, and ecosystem health
- Manage production support activities and post-deployment operational readiness
- Oversee reporting dashboards, KPI tracking, and operational trend analysis
- Identify operational gaps and implement process improvements
- Partner closely with business stakeholders and technical teams
- Support technical debt reduction and operational maturity initiatives
- Lead and mentor operations teams supporting enterprise applications
Qualifications- 8+ years of operations leadership experience
- Experience leading teams of 15-25+ resources
- Strong enterprise application support background
- Experience in workflow automation or RPA(Robotic Process Automation) environments
- Strong understanding of operational reporting and production support processes
- Agile and DevSecOps environment exposure preferred
- IBM BPM / IBM BAW experience a plus
Preferred Backgrounds- Enterprise workflow operations
- Insurance or healthcare automation environments
- Large-scale production support ecosystems
- RPA operational leadership