It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Hartford HealthCare, one of the nation's leading health care providers, andGoHealthUrgent Care, an on-demand consumer-centric care company,areoperatingurgent care centers across the Connecticut area.
At Hartford HealthCare-GoHealthUrgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!
Market-leading benefits include:
Medical, Dental, Vision, 401k matching
Employeeassistanceand wellness programs including a strong focus on promoting mental health
Generous Paid time off
This position offers monthly incentive pay based on performance metrics
Growth opportunities
Sign on bonus up to $3,500 for external candidates
In a collaborative manner, theLeadMedical Assistant will provide support to the Medical Providers, Radiologic Technologist,and patients through a variety of tasks, including but not limited topatient care management,organizationandcommunication.
TheLeadMedical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission toprovide “Unparalleled Experiences” and GO above and beyond for our customers, team members,partnersand communities by ensuring that their experience is effortless, personal and connected.
Job Requirements
Education
High School Diploma
Graduate of a Medical Assisting Programpreferred
Work Experience
Medical Assistant experiencepreferred
Front Desk experiencepreferred
Basic Life Support (BLS)at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
One of the following Certifications is Required:
Under one yearof Medical Assistant experience requires one of the following Certifications at the time of hire:
CCMA- Certified Clinical Medical Assistant(verified through NHA, NationalHealthcareerAssociation)
CMA- Certified Medical Assistant(verified through AAMA, American Association of Medical Assistant)
RMA- Registered Medical Assistant(verified through AMT, American Medical Technologists)
NCMA- National Certified Medical Assistant(verified through NCCT, National Center for Competency Testing)
NRCMA- Nationally Registered Medical Assistant(verified through the National Association for Health Professionals)
In lieu of an approved MA Certification, we will also accept one of the following
1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR
1+ years of working phlebotomist experience
Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.
In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:
Graduate of an Accredited School of Nursing or LPN or RN
EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
CNA - Certified Nursing Assistant
Radiologic Technology graduate withAmerican Registry of Radiologic Technologists (ARRT) registration
Additionally, CPOE certification for order entry iswithin two weeks of start date.
Essential Functions
Supervise and support team members and business operations.
Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from management.
Conduct monthlyinventory
Responsible for order approval
Assist management in resolving patient concerns at the center.
Provide weekly oversight ofcalibratorcalls.
Drive KPIs and Strategic Initiatives and Metrics.
Responsible for site walk-throughs
Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
Assist with duties during absences, such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
Conduct performance review, assist in the training and assessment of team members assigned to the center.
Participates in interviewing and provides feedback on new hireselection
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assignedcenter.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases toprovideras needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information toprovider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets tomaintainsupply inventory levels; regularly checkexpirationdates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensure reception is well maintained.
Conduct courtesycall-backsfor patient follow-up.
Perform opening and closing duties, whichincludescashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment;maintainQuality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, andsubmitrepair tickets as needed.
All other duties as assigned.
Additional Knowledge,Skillsand Abilities Required
Basic Medical Assistant duties
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks,participateon a team, andaccomplishgoals
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness,respectand sensitivity to cultural/social difference
If you like wild growth and working with happy, enthusiastic over-achievers,you'llenjoy your career with us!
Note: thisjob description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!