Responsibilities: Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Numbers & Facts
Location
Detroit, MI
Salary
$29.08–$33.06 Per Hour
Description
Our Client, a Health Insurance company, is looking for a Team Lead I for their Detroit, MI/Hybrid location.
Responsibilities:
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Select, train, develop, appraise, and counsel support staff personnel.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
Recommend and implement new or improved systems which will enhance or expedite work.
Requirements:
2 or more years of leadership experience
2 years of Operational/Back Office experience
Required Skills/Experience – The rest of the required skills/experience. Include:
Ability to learn and retain information at a fast pace preferred
Strong organizational, planning, analytical and communication skills.
Preferred Skills/Experience – Optional but preferred skills/experience. Include: