Team Lead/Assistant Team Lead, Account Management, Event Solutions

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

The Team Lead/Assistant Team Lead of Account Management will report directly to a Senior Director of Account Management for the Company. This Team Lead position requires a dynamic and experienced candidate who can manage a team of newly trained account managers who oversee the entire lifecycle of the customer including product adoption, upsell, cross sell and renewal. This person will also be charged with identifying and closing sales opportunities with the clients directly assigned to them. They will manage things such as contract renewals, up-sells, cross-sells, etc. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and coaching your account managers with the same. The account managers the Team Lead/Assistant Team Lead oversees with rely on them for exposure to updates and directives that typically come from direct managers.

In This Role, You Will:

• Directly manage a team of newly trained account management professionals to achieve and surpass individual and department goals
• Coach, mentor, provide feedback and improve the skill set and productivity of the team
• Identify, innovate and execute business ideas to improve division goals and targets, specifically around renewal rates, logo retention, account stickiness, and upsell targets
• Involvement in appraisal and career planning of employees
• Recruit and train future team members
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients' packages), etc.
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Effectively and accurately manage personal revenue pipeline, including the pipeline that belongs to your account managers to maximize all business opportunities
• Monitor and report sales activity within the system
• Perform other duties as assigned

Here's What You Need:

• Bachelor's degree is required (strong academic performance is desired)
• At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed)
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• History of exceeding sales goals is highly desired
• Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services
• Experience working in the Event Management industry a plus

Physical Demands

We are not able to offer sponsorship for this position.