Indiana University Health is Indianas largest and most comprehensive healthcare system dedicated to providing exceptional outpatient care through strong clinical leadership and continuous quality improvement. We are seeking a dedicated clinical leader to oversee ambulatory nursing teams, support staff development, and promote high standards of patient care.
Position Overview
The RN-Ambulatory Team Lead reflects IU Healths mission, vision, and values, adhering to the organizations Code of Ethics and Corporate Compliance. This role is responsible for the provision and coordination of competent, evidence-based care across the outpatient setting, including assessment, diagnosis, planning, implementation, and evaluation. The Team Lead serves as the lead clinical nurse, coordinating with leaders, providers, and team members to deliver exemplary care to all patients. The nurse ensures compliance with all policies, procedures, regulatory standards, and professional nursing standards, including the ANA Scope and Standards of Practice.
Key Responsibilities
Clinical Operations Management: • Direct daily workflows to ensure efficient patient throughput and manage clinical resources in a cost-effective manner. • Resolve daily operational issues and conflicts within the department, manage schedules, timecards, and daily staffing needs. • Facilitate department meetings and huddles. • Round on patients and team members. • Serve as a positive role model for staff in supporting and maintaining accountability and uphold the IU Health Values.
Leadership and Staff Supervision and Development: • Leads a team of RNs, LPNs, and Medical Assistants. • Key tasks include creating work schedules, conducting performance reviews, developing action plans, providing mentorship or clinical coaching, and feedback. • Identify educational needs and coordinate with RN-TL - educator and CNS.
Regulatory Compliance, Safety, and Quality: • Assures the clinic meets all Joint Commission and state regulatory requirements. • Lead quality improvement initiatives, such as safety audits, key metrics, process improvement for better patient outcomes, and team performance in collaboration with department leadership, manager, and Director. • Enforce medical record documentation guidelines throughout practice. • Monitor and enforce all policies within practice.
Patient Care Advocacy: • Monitors patient flow and resolves patient or family concerns promptly through service recovery.
Administrative Liaison: • Communicates between clinical staff and department leadership, manager, and Director. • Identifies potential policy change and reports productivity of the department.
Hiring and Onboarding: • Manages the recruitment process for new clinical staff and oversees their initial orientation and competency training in collaboration with RN-TL - educator and CNS.
Clinical Support: • Performs all duties of an RN, including vitals, injections, nursing procedures, specimens, lab draws, line access, etc. • Provides guidance and oversight to nursing staff to ensure safe, evidence-based patient care.
Problem Solving: • Addresses patient issues and team challenges.
Resource Stewardship: • Manages clinical supplies, oversees equipment maintenance, and assists in monitoring the department budget to minimize waste and conducts charge audits.
Supports Staff: • Builds a strong, positive team environment and fosters open communication with low turnover.
Continuous Improvement: • Optimizes patient experience through commitment towards meeting the organizations mission, value, and vision.
Qualifications & Requirements
Why Join IU Health
To learn more about our benefits, visit careers.iuhealth.org/pages/benefits-designed-for-you.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity, and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.