Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
• Take a leadership role in shaping one of the travel industry's premier loyalty programs by driving strategic decisions that elevate the customer experience and fuel business growth. Lead high-impact, cross-functional initiatives in partnership with Marketing, Revenue Management, and other teams—leveraging data-driven insights, innovative thinking, and a customer-first mindset to deliver transformative results.
• This role is a part of the AAdvantage Program Strategy team within the AAdvantage group.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Drive the evolution of AAdvantage program strategies by crafting data-backed business cases and identifying opportunities to enhance revenue, member engagement, and program value.
• Guide the application of financial modeling and customer analytics to inform strategic decisions, forecast performance, and support budgeting efforts.
• Lead alignment across internal teams and global partners, ensuring seamless execution of initiatives and integration of new capabilities.
• Strategize and oversee promotional campaigns that elevate member engagement, leveraging customer insights to refine offers and improve satisfaction.
• Spearhead launch planning and execution for new products and features, coordinating with Marketing, Sales, and Operations to ensure successful adoption and performance tracking.
• Cultivate a test-and-learn culture, staying ahead of industry trends and driving enhancements that maintain the AAdvantage program’s competitive edge.
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s Degree or equivalent training/experience
• 4+ years related work experience
• Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior
Preferred Qualifications- Education & Prior Job Experience
• Master of Business Administration
• Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
• Strategy experience in customer focused companies/industries
Skills, Licenses & Certifications
• Proficiency in analyzing complex datasets, forecasting revenue, and applying financial models to support strategic decisions and performance optimization.
• Skilled in leading and influencing diverse teams across departments and international partners to drive alignment and successful execution of initiatives.
• Expertise in designing and evaluating promotional campaigns that enhance member engagement, incorporating customer feedback and data to refine strategies and improve satisfaction.
• Experience in launching new products and features, coordinating with key stakeholders to ensure seamless delivery, adoption, and post-launch performance tracking.
• Strong orientation toward experimentation and learning, with the ability to identify emerging trends, test new ideas, and implement improvements that keep the loyalty program competitive and relevant.
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From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.