Teacher - CTAE Call Center/Customer Service

JOB SUMMARY

Under direction of the school's principal, plans and provides for appropriate learning experiences for students. Provides an atmosphere and environment conducive to theintellectual, physical, social, and emotional development of individuals to ensure achievement andperformance for every child. We are looking for a dynamic call center/customer service instructor, who has excellent knowledge of call center/customer service procedures and expertise in quality assurance. In this role, you''ll be responsible for exposing students to the roles of call center/customer service agents to include managing a training budget, and the importance of meeting the productivity goals of the company that employs them.

DISTINGUISHING CHARACTERISTICS

This job has no supervisory responsibilities.

I. Teacher Duties and Responsibilities:

A. Follows professional practices consistent with school and system policies in working with students,

students' record, parents, and colleagues.

1. Interacts in a professional manner with students and parents.

2. Is available to students and parents for conferences according to system policies.

3. Facilitates home-school communication by such means as holding conferences, telephoning, and

sending written communications.

4. Maintains confidentiality of students and students' records.

5. Works cooperatively with school administrators, special support personnel, colleagues, and

parents.

B. Complies with school, system and state administrative regulations and board of education

policies.

1. Conducts assigned classes at the times scheduled

2. Enforces regulations concerning student conduct and discipline

3. Is punctual

4. Provides adequate information, plans and materials for substitute teacher

5. Maintain accurate, complete, and appropriate records and files report promptly

6. Attends and participates in faculty meetings and other assigned meetings and activities according

to school policy.

7. Complies with condition as stated in contract

C. Demonstrates professional practices in teaching

1. Models correct use of language, oral and written

2. Demonstrates accurate and up-to-date knowledge of content

3. Developing call centers'' education materials, such as digital presentations, how-to manuals, and

instructional videos. To include:

a. Procedures and policies regarding sales techniques and appropriate agent conduct

b. Daily operations of call center employees

c. Creating and managing a training budget

d. Productivity and maintaining high levels of customer satisfaction

4. Makes industry connections to promote service learning, cooperative education, and work-based

learning opportunities for the students to include utilizing advisory committees for regular input

5. Incorporates the Career Technical Student Organization (CTSO) DECA to assist students in

developing those attitudes and skills in citizenship, leadership, and human relations which will contribute to their personal and occupational success.

6. Maintains lesson plans as required by school policy

7. Assigns reasonable tasks and homework to students

D. Acts in a professional manner and assumes responsibility for the total school program, its safety and good order

1. Takes precautions to protect records, equipment, materials, and facilities

2. Assumes responsibility for supervising students in out-of-class settings

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

1. Bachelors' degree in Marketing, Business, or Insurance from an accredited college/university required Master's degree preferred.

2. A minimum of 3 years of work experience in the customer service/call center field.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of GPS curriculum, techniques for integrating curriculum, Bibb County BOE policies, and effective instructional practices.
• Understanding of the teaching/learning process.
• Ability to provide instruction that reflects multiple perspectives and multicultural education.
• Ability to infuse technology into curriculum.
• Ability to work effectively with administrators, colleagues, central office and school based staff, students, parents and community.
• Respect for diversity in education.
• Excellent oral and written communication along with strong human relations skills.

CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS

• Ability to obtain clearance certificate from GaPSC.
• Meets Georgia state certification requirements in appropriate field of education.

Salary/Terms/Benefits:

• 195 day work year.
• Salary based on certification and experience; placement on the Adopted Salary Schedule and position supplement(s).
• Excellent benefits package (including health, dental, vision, and life insurance; employee assistance program); personal and sick leave; membership in Teachers' Retirement System.

APPLICATION REQUIREMENTS

• Complete an online application.
• Submit professional certificates, transcripts, and three (3) professional evaluations and/or reference letters respective to this position.
• Submit a resume and cover letter.
• Incomplete applications may not be considered.

Consideration/interviews will begin as soon as a list of applicants is established. Applications/resumes will be evaluated and only those meeting the qualifications will be considered. Candidates chosen for interviews will be contacted directly. No notification will be sent to applicants except those who are selected for interviews.

BIBB COUNTY PUBLIC SCHOOL SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

The Bibb County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation so long as the accommodation does not create an undue financial hardship for the district. A complete list of physical demands associated with the position can be obtained from HR.