Taxpayer Services Specialist Lead

State of IdahoTax Commission Career OpportunityNOTICE: Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page.

Applications will be accepted through 11:59 PM MST on the posting end date.

Are you a natural coach and problem‑solver?

The Idaho State Tax Commission is recruiting two skilled Taxpayer Services Specialist Leads to oversee daily operations in our Boise office, mentor staff, and serve as a key liaison between taxpayers and the agency. This role is ideal for a confident leader committed to excellence in public service.

Responsibilities:

• Prioritize and delegate daily work responsibilities in the call center
• Assist management with forecasting of incoming work
• Assume the role of lead worker to train, assign, and monitor the work of staff
• Mentor the TPS representatives toward acquiring the skills and knowledge needed to advance within the Tax Commission
• Identifies process improvement opportunities to create efficiency and to communicate with customers in an appropriate and professional manner

Minimum Qualifications:

• At least 2 years of work experience that included interpreting, applying, and explaining federal and state tax laws, rules, or legal/administrative precedents

• Completion of a class or seminar (more than 8 hours) covering supervisory practices OR a college level course that covered supervisory practices OR at least 3 months of lead work experience that included work assignment, direction, and monitoring staff

• At least 1 year of work experience that included performing word processing functions including Microsoft Office to create and modify documents

• At least 1 year of work experience interpreting and communicating technical or specialized material into written information understandable by the public

• At least 1 year of work experience developing and making presentations before groups

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

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EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.