TAX CLERK (SR-12) [1 vacancy]
Salary: $3,748.00 Monthly Location: Oahu, HI Job Type: Full-Time Permanent Job Number: 257256 Department: Department of Budget & Fiscal Services Opening Date: 02/23/2026 Closing Date: Continuous
Job Description
The Department of Budget and Fiscal Services, Real Property Assessment Division, is looking for a detail-oriented individual with experience in a tax field for a Tax Clerk in Honolulu. What You Will Do:
Perform specialized clerical work in support of the real property tax program, which may include assessment and appraisal support, exemption processing, appeals coordination, delinquent tax collection, tax record research, and taxpayer services.
Process a high volume of exemption claims and related transactions within strict statutory deadlines during peak filing periods. Work is deadline-driven and requires sustained accuracy, organization, and efficiency.
Review and process property records and legal documents such as ownership changes, transfers, subdivisions, condominiums, trust instruments, lease agreements, agreements of sale, permits, and other recorded documents.
Assist taxpayers with real property tax inquiries, exemptions, and appeals; prepare and maintain official notices, hearing documents, certified mail records, and organized case files and supporting evidence.
Manage one or more active email inboxes (5-50+ messages daily) while simultaneously responding to telephone and walk-in inquiries, particularly during peak periods. The position requires the ability to prioritize tasks and shift between assignments throughout the day.
Benefits
Enjoy excellent employment benefits including:
Application Guidelines & Instructions
When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.
Please do not submit resumes in place of completing any of these sections. List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).
Minimum Qualification Requirements
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT: Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT: Three years of clerical experience, one year of which shall have been in a tax field where familiarity with tax laws, rules, regulations, and procedures was involved.
Desirable Experience
Previous work experience demonstrating knowledge of real property tax laws, rules, and regulations, as well as assessment and appraisal terminology and procedures. Experience working in a fast-paced, deadline-driven environment where accuracy, efficiency, and productivity are essential. Experience reviewing and interpreting legal or recorded documents such as trust instruments, court orders, lease agreements, ownership transfer documents, and other formal records requiring careful analysis and attention to detail. Demonstrated ability to manage high-volume workloads, prioritize competing tasks, and respond to simultaneous email, telephone, and in-person inquiries while maintaining organized case files. Strong computer proficiency in a Windows-based environment, including the ability to input, edit, organize, and retrieve data using databases, spreadsheets, and word processing programs. Proficiency in Microsoft Word (including mail merge), Excel, and managing high-volume email correspondence is desirable. Familiarity with document management systems, Google Workspace (Docs and Sheets), virtual meeting platforms (e.g., Webex), internet research, and basic troubleshooting of common computer issues.
Examination Process
If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
Substitution
College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Verification Requirement: You must submit evidence of your education to be given credit. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal to your application. Or mail a photocopy of your diploma and/or official transcript by the closing date of this recruitment to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your diploma and/or transcript must be legible to receive credit.
Additional Information
Will you be substituting college education for the general clerical experience requirement? No, I am not substituting college credits for any portion of the general clerical experience requirement. Yes, and I have attached an electronic copy of my diploma and/or official transcript to my application. Yes, and I will mail a photocopy of my diploma and/or official transcript to the Department of Human Resources.
Describe Your Experience/Knowledge of Tax Laws, Rules, Regulations, and Procedures
Indicate which position listed in the Work Experience section of your application where you had such experience, what were the various tax laws, rules, regulations, and procedures you needed to be familiar with? Describe your specific duties relating to these tax laws, rules, regulations, and procedures, and explain why you needed to be familiar with these tax laws, rules, regulations, and procedures in order to perform these duties. Also indicate how often did you perform these duties.
Application Instructions
Please submit your application by the closing date of this recruitment.