Task Force General Manager

This employee must display effective listening and communication skills, initiative, the ability to work independently and in teams, and the ability to lead by example. He/she must exercise good judgment and discretion, display practical problem-solving skills, and provide excellent customer service. Additionally, he/she must be able to multitask, maintain composure under pressure, and display high professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.

Essential Functions of the Job

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team).
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel and guest needs.
• Ability to travel and temporarily relocate as required to fulfill assignment responsibilities.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating).
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working safely is a condition of employment. All employees must follow safety policies.
• Performing the job duties as described. Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources.

Primary Responsibilities

• Develop and maintain the annual Business Plan, including an Operating Budget, Staffing Plan, Marketing Plan, and Capital Budget.
• Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories.
• Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure use of an active Marketing Plan.
• Manage and nurture relationships and expectations between ownership, the management company, and the hotel.
• Develop and maintain relationships with key hotel accounts.
• Establish, measure, and monitor clearly defined goals and incentive plans for department heads.
• Conduct 90-day Performance Reviews of Department Managers by providing both positive and constructive feedback.
• Meet or exceed targeted payroll standards and maintain an effective system for managing payroll.
• Conduct monthly reviews of Average Hours Reports to monitor average hours worked and employee status for benefit plans, PTO, holiday pay, full-time, part-time, and terminated employees.
• Ensure staffing levels and daily assignments meet hotel needs while effectively controlling payroll expenses.
• Complete weekly payroll processing.
• Fulfill Nest reporting requirements and interface effectively with Nest staff.
• Ensure the Safety Committee is formed and meeting monthly.
• Ensure the property is clean, well-maintained, and operating in accordance with Lark Hotels standards.
• Successfully assume leadership of assigned properties and execute operational priorities established for each assignment.
• Partner with ownership groups, regional leadership, and property teams to stabilize operations, improve performance, and ensure a successful transition at the conclusion of each assignment.

Nothing in this job description should be interpreted as a guarantee of future assignments, continued employment, minimum compensation, or a specific number of work hours.