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Talent Development Coordinator

Medical Service Company

Cleveland, Ohio

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Analysis Skills, Call Monitoring, Case Management, Coaching, Communication Skills, Customer Relations, Dental Insurance, Employee Assistance Plan, Employee Orientation, Healthcare, Insurance, Interpersonal Skills, Medical Equipment, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Online Training, Organizational Skills, Performance Analysis, Performance Management, Psychiatry and Mental Health, Quality of Life, Regulatory Compliance, Revenue Growth, Standard Operating Procedures (SOP), Talent Management, Team Player, Training/Teaching, Tuition Reimbursement, Vision Plan
LOCATION
Cleveland, Ohio
POSTED
1 day ago
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
 
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
 
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
 
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! 
 
We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.  Benefits included!
 
Apply today to become a part of our dynamic team!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay 
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Talent Development Coordinator is responsible to assist in training and development for staff members within the revenue cycle (Case Management, Call Team & Liaison) department.
 
Responsibilities and Duties:
  • Aid in training all new hires of the organization on software systems, Standard Operating Procedures, and equipment product knowledge
  • Assist in employee competency evaluations, employee tracking and reporting
  • Track and report on training completion and additional needs
  • Assist with New Hire Orientation to include working with hiring manager on new hire training plan
  • Work closely with all staff via ongoing shadowing to identify areas needing improvement or better understanding of processes. Communicate training needs to Manager of Talent Development for appropriate action to be performed
  • Aid in increasing individual performance and revenue generation through individual and monthly group training sessions.
  • Assist with building and maintaining updated training material for online training platform specifically for all staff
  • Develop and implement continual professional training and growth plans for all staff aligned with roles and department objectives.
  • Design, develop, and deliver high impact learning programs that reinforce MSC Standards
  • Analyze staff performance alongside department management and Talent Development to discover processes in need of revision.
  • Assist with call monitoring of all Team members and provide further coaching
  • Track and report on training attendance
  • Other Duties as assigned specific to general staff
Qualifications:
              Education: College degree preferred. High school diploma required
Experience/Knowledge/Skills/Physical Requirements:
  • Minimum of 2 years of healthcare experience with home medical equipment/ sleep supply preferred.
  • Demonstrated understanding of healthcare field operations, including payer regulation and compliance.
  • Customer orientated with strong communication and mentoring skills, including interpersonal communication in a group and one on one setting.
  • Organizational skills required.
  • TEAM player with optimistic outlook.
  • Ability to analyze reports.
  • Strong skills in Excel, Word, and PowerPoint
  • Technical skills a plus
 
 
 

About the Company

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Medical Service Company