Talent Coordinator

Why Join MassMutual Great Lakes

At MassMutual Great Lakes, you’re not just stepping into a role — you’re joining a firm committed to helping advisors thrive so they can make a meaningful impact in the lives of their clients and our communities.

This role blends recruiting operations, onboarding, and training coordination. The Talent Operations & Onboarding Specialist will manage candidate experiences from first contact to full integration, support training programs, and provide seamless coordination between recruiting, contracting/licensing, compliance, and development functions. Success in this role requires exceptional organization, people skills, and the ability to balance detail-oriented processes with a high-touch candidate and new hire experience.

Key Responsibilities

• Manage the end-to-end recruitment coordination process including scheduling interviews, facilitating assessments, maintaining communication timelines, and ensuring a professional candidate journey
• Support recruitment marketing initiatives such as career fairs, candidate campaigns, and social media presence
• Contribute to pipeline development through "keep-in-touch" strategies with future-fit candidates
• Partner with compliance, licensing, and IT teams to ensure timely onboarding and technology setup for new hires
• Manage and monitor progress of advisor education with Kaplan and other training resources
• Create personalized welcome packages and provide concierge-style support during the first week of employment
• Develop and manage onboarding roadmaps, including 30/60/90-day check-ins and integration milestones
• Coordinate and manage logistics for training programs such as Impact Academy and Skill Builder
• Collaborate with development managers to schedule weekly, monthly, and annual training activities
• Maintain accurate recruiting data in ATS/CRM systems (JobScore preferred) and generate candidate funnel reports for leadership
• Support leadership with insights on recruiting effectiveness and process improvements
• Execute recruiting events and culture initiatives, translating ideas into action and consistent implementation
• Weekly and ongoing coordination with Director of Recruiting and Career Development to ensure seamless process and tracking of candidates
• Coordinate with other key leaders and their staff to align calendars for recruiting efforts
• Oversee the coordination of efforts of the Transition Team for EXP books of business

Qualifications

• Understanding of recruiting coordination processes and ATS/CRM systems (JobScore preferred)
• Knowledge of onboarding best practices and training program logistics
• Familiarity with compliance requirements in financial services, including contracting, licensing, and registration
• Experience with data reporting and tools used to track recruiting and onboarding effectiveness
• Exposure to financial services or insurance industry preferred
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills for both candidate and internal interactions
• Ability to handle confidential information with discretion and sound judgment
• Strong relationship-building skills to collaborate effectively across multiple teams
• Attention to detail, resilience, adaptability, and initiative in fast-paced environments
• Comfort with reporting, technology systems, and cross-functional coordination

What Success Looks Like:

• Candidates experience a smooth, professional, and engaging recruiting journey from first touch to onboarding
• New hires integrate quickly, meeting compliance and training milestones while feeling supported by structured roadmaps and mentorship
• Training programs are delivered seamlessly, with logistics and communications executed effectively
• Recruiting leadership receives accurate reports and insights into candidate pipeline activity and recruiting effectiveness
• Executives and hiring leaders experience reliable coordination, process efficiency, and improved outcomes in advisor team growth
• The firm benefits from strengthened retention and a culture of excellence through exceptional recruiting, onboarding, and training experiences

Compensation and Benefits

Our competitive compensation and comprehensive benefits are designed to support your lifestyle, health, and future.

• Income range $50,000 - $60,000 based on experience
• Comprehensive benefits package, including Medical, Dental, and Vision Insurance.
• Paid Time Off: 15 days per year.
• Life and Disability Plans (optional).
• 401(k) with up to a 4% match