Artificial Intelligence (AI), Call Centers, Campaigns, Coaching, Communication Skills, Continuous Improvement, Customer Support/Service, Data Entry, Detail Oriented, Follow Through, Internet Application, Interpersonal Skills, Mentoring, Needs Assessment, Persuasion Skills, Presentation/Verbal Skills, Process Improvement, Recruiting/Staffing Agency, Regulatory Requirements, Reporting Skills, Sales, Sales Operations, Taleo, Team Player, Time Management, Website Conversion, Writing Skills
This role is onsite in Tempe, AZ
Your potential has a place here with TTEC’s award-winning employment experience. As a Talent Acquisition Specialist I working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
The Talent Acquisition Specialist I (TAS I) assists in the hiring process at a Sales Delivery Center. He/she works closely with Tempe Talent Acquisition Team to coordinate recruiting efforts as needed. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. This may include screening with a candidate as they arrive to the center, completing reference checks, background checks, drug tests, screening resumes and applications scheduling onsite interviews, and completing paperwork for each individual hire. While TAS I functions as part of the Talent Acquisition team, he/she is responsible for aggressive individual recruiting goals which are monitored constantly. TAS I must be able to quickly adapt plans and shift directions in order to meet changing client requirements.
What you’ll do
- Provide outstanding customer service with talking with candidates about the TTEC experience, review applications, input data into ATS (Taleo), administer testing online, review AI prescreens and sending timely correspondence
- Assist Recruiter with achieving 100% of assigned recruiting targets
- Achieve daily, weekly, and monthly recruiting tasks associated with each campaign ramp, on time and on target
- Aid with preparing recruitment reports as well as all weekly/monthly recruiting reports. (Time management, efficiency, urgency, accountability)
- Learn key business objectives, timeframes and legal requirements associated with each new campaign.
- Maintain a high level of knowledge of Talent Acquisition policies and procedures.
- Screen, interview, and process candidates onsite
- Adapt quickly to any changes in the process
- Strong communication skills - verbal and written, total process understanding, detailed-oriented, focus and teamwork
- Continuously seeking opportunities to improve the current process and communicating their ideas to their TA Manager regularly.
- Support TTEC’s Employee Referral Program by encouraging employees to recommend friends and colleagues for positions. This might include walking the floors and engaging employees to solicit referrals. (Influence, persuasion)
What you Bring to the Role
- Desire to achieve aggressive recruiting goals under tight deadlines
- Great interpersonal skills with candidates of all ages and backgrounds
- Ability to articulate, interact and understand client needs and expectations
- Ability to influence others by example, coaching, and mentoring
- Strong verbal and written communication skills
- High level of integrity, judgment and follow-through
- Strong attention to detail
- 1-3 years of experience in customer service, call center, sourcing or screening
- Experience with Excel and web-based applications
What You Can Expect
- Effectiveness and growth training: Continuous improvement in confidence, conversion rates, and candidate experience
- Data-Driven Coaching Support: Talent Acquisition is directly informed of sales quality insights that drive higher performance
- Seamless Collaboration: Alignment between Talent Acquisition, Sales Operations, Quality, Analytics, and other Enablement teams to ensure a holistic approach to new hire’s success
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
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TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria