As a TAG CSR, your primary goal is to deliver an exceptional client experience by efficiently and accurately processing tag and title transactions, driver license services, and basic insurance-related customer service tasks. You serve as the first line of support and knowledge for clients, ensuring they feel empowered and supported throughout every interaction.
Salary Range: $14.00 - $15.00 per hour
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Weekends Off
Paid State Holidays
Responsibilities
Tag & Title Transactions
Process renewals, transfers, and lien transactions with accuracy.
Assist with Motor Vehicle (MV) daily work, requiring dual-audit by two staff members.
Support semi-monthly reporting and maintain inventory control.
Driver License (DL) Services
Handle driver license renewals, first-time issuances, and out-of-state transfers.
Conduct CDL renewals, written testing facilitation, and driving test scheduling.
Assist with DL daily reporting tasks.
Administrative & Office Support
Maintain a clean and organized work environment, focusing on cleanliness of common areas, countertops, and floors.
Regularly check and respond to emails and messages.
Cross-Training & Development Goals
Learn and assist with MV & DL reporting.
Develop basic understanding of Auto, Home, and Farm Insurance.
Develop inventory management competency.
Expertise & Systems Proficiency
Complete advanced motor vehicle training.
Become proficient in billing processes.
Develop understanding of auto, home, and farm insurance policies.
Gain fluency in agency systems such as:
Agency Zoom, MS Outlook, and related platforms.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Works well with other employees and is a team player with a positive attitude.