Table Games Floor Supervisor - Table Games Operations

Floor Supervisor

Under the guidance of Table Games Pit Managers, Team Member performs functions as a Floor Supervisor on an assigned shift. Floor Supervisor is responsible ensuring game within pit are performed within in accordance with established policy and procedures. Assists as needed. Responsible for customer satisfaction while creating a respectful environment for Team Members.

Essential Job Functions:

• Creates an exciting environment and provides excellent service to external and internal guests.
• Supervises, coaches, instructs and directs dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
• Monitors table games activities for adherence to casino and government rules, regulations and procedures. Protects the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
• Assists in the administration of disciplinary or corrective action, and monitors post-disciplinary performance of assigned employees.
• Tracks and documents play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Ensures appropriate and professional care and service are provided to guests and employees.
• Ensures the protection and integrity of games, currency, chips, playing cards and other assets.
• Practices and fosters open, clear, two-way communication with all related departments and superiors.
• Provides ongoing advice, support and direction to dealers. Applies positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manages and directs the performance of assigned dealers. Provides and recommends training and performance enhancements and evaluations.
• Supervises, directs, coordinates, influences and persuades employees in order to maintain company service standards.
• Interacts with department and Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Additional duties as assigned.
• Reviews and maintains the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
• Adheres to and ensures compliance with all company policies, procedures and internal controls and gaming regulations.
• Monitors and manages staffing levels and labor costs and optimizes utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
• Manages and oversees the efficient operation of assigned pit functions and communications with related departments.
• Maintains and ensures adherence to all internal and external regulations, policies and procedures within assigned pit.
• Creates daily reports on individual pit performance.

Qualifications:

• A high school diploma and some college preferred.
• At least one year experience in a table games operations supervisory capacity or three plus years experience as a table games dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance preferred to successfully.
• Experience in craps and/or roulette, preferred.
• Strong communication skills.
• Strong mathematical abilities.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The casino environment is hectic, fast-paced and often crowded and noisy.

Closing:

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.