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Systems Training Specialist

Technology Consulting Inc

Frankfort, Kentucky(remote)

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Communication Skills, Customer Acquisition, Customer Escalations, Documentation, Driver's License, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Health Information Technology, Healthcare, Healthcare Administration, Healthcare Customer Service, Healthcare Providers, Identify Issues, Information Technology & Information Systems, Medical Record System, Needs Assessment, Onboarding, Operational Support, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Product Demonstration, Public Health, Relationship Management, Reporting Skills, Standard Operating Procedures (SOP), Technical Support, Training Program, Training/Teaching, Training/Teaching Materials, User Documentation, Webinar, Willing to Travel, Writing Skills
QUALIFICATIONS
LOCATION
Frankfort, Kentucky
POSTED
2 days ago
TCI has an immediate need for aSystems Training Specialist in Frankfort, KY.This is not a C2C opportunity. This is Contract opportunity with annual renewal potential.

NOTE: This position is remote/hybrid traveling to onsite locations throughoutthe Commonwealth of Kentucky. CANDIDATE MUST BE A RESIDENT OF KENTUCKY.

SUMMARY

The Training Specialist will be responsible for developing, coordinating and delivering training programs. The Training Specialist collaborates with internal teams and external participants to assess training needs, create training materials, facilitate virtual and in-person training sessions and provide ongoing support.Responsibilities may also include maintaining training documentation, tracking participation and performance metrics, supporting onboarding initiatives and assisting with process improvement.

RESPONSIBILITIES
  • Educate healthcare organizations while proactively managing those relationships to ensure long-term value and satisfaction.
  • Develop, coordinate and deliver training programs for healthcare providers and internal team members.
  • Conduct virtual and in-person training sessions, webinars and workshops for new and existing participants.
  • Create and maintain training materials, user guides, presentations and standard operating procedures (SOPs).
  • Assess training needs and identify opportunities to improve user understanding and the adoption of the Client'sservices.
  • Monitor training participation, collect feedback and track performance metrics to evaluate training effectiveness.
  • Ensure training content aligns with organizational policies, HIPAA requirements and data privacy standards.
  • Host educational briefings, product demonstrations, and user engagement sessions tailored to varying stakeholder roles (C-suite, clinical, IT).
  • Produce reports and presentations highlighting training efforts and participant feedback.
  • Support troubleshooting efforts by escalating user issues and coordinating with appropriate internal teams when necessary.
REQUIREMENTS
  • Bachelor’s degree in healthcare administration, public health, business or a related field.
  • Minimum 3 years of experience in training, healthcare operations, customer support or health information technology (IT).
  • Proven ability to explain complex information in a clear and understandable way.
  • Strong verbal and written communication skills.
  • Strong understanding of the healthcare delivery systems in Kentucky.
  • Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred.
  • Ability to work independently in a remote setting with regular in-state travel (valid driver’s license required).

About the Company

T

Technology Consulting Inc

Since 1988, Technology Consulting Inc. has provided information systems and consulting services to a variety of organizations across the United States. We concentrate on IT staffing with deep roots in government contract opportunities across all technology platforms. Our team is committed to aligning leading edge knowledge of information systems, processes and people to ensure practical success along with customer satisfaction. Whether you are a skilled professional looking for your next career or an organization in need of experienced talent, we can help!

COMPANY SIZE
100 to 499 employees
INDUSTRY
["Trainer"]
FOUNDED
1988
WEBSITE
https://careers.tcipro.com