Change Management, Cloud Computing, Communication Skills, Computer Security, Continuous Improvement, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Disaster Recovery, Identify Issues, Identity Data Management, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, Network Architecture/Engineering, Operations Management, Operations Processes, Problem Solving Skills, Registered Training Organisation (RTO), Root Cause Analysis, Security Information and Event Management (SIEM), Software Administration, Software Patches, System Integration (SI), Systems Administration/Management, Systems Maintenance, Systems Reliability, Team Player, U.S. National Institute of Standards and Technology (NIST), VMWare, Virtualization