Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Best Practices, Bug Tracking/Defect Management, Business Processes, CSS (Cascading Style Sheet), Communication Skills, Customer Support/Service, Data Mapping, Data Modeling, Dental Insurance, Detail Oriented, Documentation, Documentation Standards, Ecosystems, External Audit, HTML (HyperText Markup Language), Healthcare, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Internal Audit, Internet Technology, Interpersonal Skills, JavaScript, Microsoft Product Family, Problem Solving Skills, Product Demonstration, Production Support, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), Scrum Project Management and Software Development, Search Engine Marketing (SEM), ServiceNow, Software Administration, Software Development, Software Development Lifecycle (SDLC), Systems Administration/Management, Team Foundation Server (TFS), Team Player, Technical Delivery, Technical Training, Technical Writing, Testing, Time Management, Use Cases, Vision Plan
Overview
Systems Specialist II,
ServiceNow
Hybrid/Mechanicsburg, PA
- Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.*
The Systems Specialist II is responsible for supporting the successful delivery of ServiceNow platform technical solutions and services. The Systems Specialist II should have an established understanding of ITSM platforms (specifically ServiceNow) along with ITIL, modern SDLC, and Agile processes. The Systems Specialist II supports the continued maturity of established workflows and standards, has a solid understanding of Select Medical's current ServiceNow ecosystem, and must be driven to explore and develop new areas of the platform to ensure their skills are evolving with ServiceNow releases as well as Select Medical's roadmap and vision.
Under the direction of senior team members, the Systems Specialist II supports the full SDLC including requirements review, development, technical documentation, testing, and delivery of system enhancements and new functionality, provides production support, researches and communicates identified system improvements, and continually demonstrates an increase in development skills within the Select Medical ServiceNow platform.
Responsibilities
- Support the design, development, and implementation of appropriate solutions through Business and ServiceNow team collaboration with a focus on out-of-the-box functionality.
- Provide quality production support and new solution implementation by understanding existing application functionality, including business process objectives, business goals, and use cases.
- Support the system to align with new ServiceNow functionality and best practices through research, training, and documentation.
- Support the development of integrations with new or existing enterprise platforms.
- Participate in the ServiceNow development team maturity by learning about and collaborating on ServiceNow Discovery, Service Mapping, Data Certification, Common Service Data Model (CSDM), and Integrations.
- Support internal/external audits and inspections.
- Provide transparent project support through clear communication of progress and risks.
- Maintain technical documentation and follow ServiceNow best practices.
- Participate in testing and troubleshooting of existing systems.
- Perform demonstrations of completed functionality and train end-users as appropriate.
- Communicate effectively with business stakeholders and other IS teams.
Qualifications
- Bachelor''s degree or equivalent education and experience
- 2-4+ years IS experience, specifically with supporting production software solutions
- 2-4+ years of development experience in the ServiceNow Platform
- 2-4+ years of experience in ITIL processes
- ServiceNow System Admin Certification - required
- ServiceNow SPM Implementation Certification - preferred
- Demonstrated experience or working knowledge of web technologies and integrations, including JavaScript, HTML, CSS, and REST/SOAP APIs, with the ability to apply these skills within the ServiceNow platform
- Experience with implementing new technologies and writing technical documentation/standards
- Process-oriented with experience in following established standards, processes, and methodologies for IT Service Management across the enterprise.
- Excellent analytical and problem-solving skills are essential
- Strong sense of urgency with excellent attention to detail, time management skills, and self-organization
- Superior customer service skills
- Exceptional team player with strong interpersonal and communication skills required
- Experience with Agile software development methodologies such as Scrum
- Experience with application lifecycle management platforms (i.e., Microsoft Team Foundation Server (TFS)) for requirements, tasks, testing, and defect tracking
Healthcare experience preferred
Additional Data
Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania, and are honored to be recognized as one of America's Best-In-State (Pennsylvania) Employers 2020 by Forbes.
For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- An extensive and thorough paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
- A 401(k) retirement plan with a company match.
"Equal Opportunity Employer/including Disabled/Veterans."
S
Select Medical Corp
Superior quality and care. Compassion and Respect. Results oriented. Teamwork. Resourcefulness. These are the core values upon which Select Medical was built. Since its founding in 1996, Select Medical has passionately focused on providing superior, patient-centered care that improves quality of life.Co-founded by Rocco Ortenzio and Robert Ortenzio, Select Medical began as a regional provider of outpatient physical rehabilitation. Contract therapy was added to the company's specialized health care offerings in 1997, and was quickly followed by the introduction of long-term acute care in 1998. In 1999, Select Medical made one of its largest acquisitions by purchasing NovaCare Physical Rehabilitation and Occupational Health. In three years, Select Medical had grown from a small start-up into a diversified health care company with a national presence. This progressive yet responsible growth was one attribute that led to the company's recognition as one of the Best Managed Companies in America by Forbes magazine.
10,000 employees or more
http://www.selectmedical.com/