Our ideal candidate will strengthen the team s KPI reporting and analytics capabilities by transforming operational data into meaningful insights and recommendations preferably an Operational Analytics Consultant. While we re primarily looking for someone to strengthen the team s analytics capabilities, we re also open to candidates with a systems or infrastructure engineering background who have an interest in operational analytics.
The Service Reliability and Delivery team is seeking a Senior Operational Analytics Consultant to transform operational data into actionable business insights. This role goes beyond building dashboards. The primary responsibility is to understand operational performance, identify trends and root causes, develop hypotheses, and provide recommendations that enable leadership to make informed decisions.
Working closely SRE, Data Engineers, and BI specialists, this role serves as the bridge between operational data and executive decision making.
Key Responsibilities
Analyze operational data to identify trends, patterns, risks, and opportunities for improvement
Interpret KPI/KRI and explain the business driver behind performance changes and risks
Develop hypotheses and validate findings using statistical and analytical techniques
Translate complex data into clear executive insights and practical recommendations
Identify automation opportunities through operational analytics and process analysis
Prepare executive presentations, operational reviews, and performance summaries that communicate meaningful insights
Support predictive analytics initiatives by identifying leading indicators, trends, and forecasting opportunities
Continuously improve operational reporting by moving beyond descriptive metrics toward actionable insights
Required Qualifications
Bachelor s degree in Analytics, Data Science, Statistics, Operations Management, Computer Science, or a related field
Five or more years of experience in operational analytics, business analytics, management consulting, strategy, or a similar analytical role
Strong analytical problem-solving skills with the ability to interpret complex operational data
Experience using SQL to analyze and manipulate large datasets
Experience with Power BI, or similar business intelligence platforms
Experience presenting analytical findings to senior leadership
Strong understanding of KPIs, KRIs, trend analysis, and performance measurement
Excellent written, verbal, and presentation skills
Preferred Qualifications
Experience supporting IT Operations, SRE, Service Management, or Enterprise Technology organizations
Knowledge of statistics, forecasting, hypothesis testing, regression analysis, or predictive analytics
Experience using Python for analytics
Experience identifying process improvement or automation opportunities through data analysis
ITIL, COBIT certification
Experience using AI or Gen AI tools to improve analytics