Powering the world's payments ecosystem
ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Sr Systems Engineer in Norcross, GA or Omaha, NE, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!
JOB PURPOSE
The Sr Systems Engineer II independently monitors and maintains production systems to ensure reliability and availability. This mid-level position focuses on leading incident response, developing automation solutions, implementing monitoring and observability, and mentoring junior engineers while building expertise in operational practices.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
System Operations & Incident Management
Independently monitor and troubleshoot production systems, applications, and infrastructure
Lead incident response for moderate complexity issues and coordinate resolution efforts
Perform root cause analysis and implement preventive measures
Manage and participate in on-call rotation providing production support
Execute operational tasks including deployments, maintenance windows, and configuration changes
Automation & Monitoring
Develop automation scripts to reduce manual toil and improve operational efficiency
Configure and maintain monitoring, alerting, and observability tools
Implement logging and metrics collection for system visibility
Create and maintain runbooks and operational documentation
Contribute to infrastructure as code and configuration management efforts
Collaboration & Mentorship
Mentor junior operations engineers on tools, processes, and best practices
Collaborate with engineering teams on system reliability and operational requirements
Participate in post-mortems and contribute to continuous improvement initiatives
Share knowledge through documentation, presentations, and team discussions
QUALIFICATIONS
Education
Bachelor's degree in computer science, Information Systems, or related technical field
Equivalent experience (4+ years) may substitute for degree
Experience
4-6 years of professional experience in operations, DevOps, or infrastructure roles
Proven track record of independently managing production systems
Experience with incident management and troubleshooting complex issues
Payments, financial services, or regulated industry experience preferred
Technical Skills
Strong proficiency with operating systems (Linux/Unix and Windows)
Experience with cloud platforms and infrastructure services
Strong scripting and automation skills (Python, Bash, PowerShell, or similar)
Experience with monitoring and observability tools and practices
Understanding of networking concepts and troubleshooting (TCP/IP, DNS, load balancing)
Experience with database administration and troubleshooting
Familiarity with CI/CD pipelines and deployment automation
Knowledge of ITIL or similar operational frameworks
Professional Skills
Strong analytical and problem-solving abilities
Excellent communication skills for incident management and technical collaboration
Self-motivated with ability to work independently under pressure
Collaborative team player with mentoring capabilities
PREFERRED QUALIFICATIONS
Experience with containerization and orchestration technologies
Familiarity with infrastructure as code tools and practices
Understanding of SRE principles and practices
Cloud platform certifications
WORK ENVIRONMENT
Hybrid work model (2-3 days in-office); multiple office locations available
Minimal travel required, occasional team meetings or training
On-call rotation participation; occasional extended hours for incident response
Core Capabilities:
We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together:
Ensure Accountability: holding self and others accountable to meet commitments.
Drives Results: consistently achieving results, even under tough circumstances.
Customer Focus: building strong customer relationships and delivering customer-centric solutions.
Cultivate Innovation: creating new and better ways for the organization to be successful.
Collaborates: building partnerships and working collaboratively with others.
Courage: stepping up to address difficult issues, saying what needs to be said.
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18636)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.