Systems Engineer MacOS, Client Engineering

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Apple, Authentication, Automation, Bash Scripting, Configuration Management, Continuous Improvement, Cross-Functional, DNS (Domain Name System), DevOps, Develop and Maintain Customers, Documentation, Engineering, Fleet Management, HTTP (HyperText Transport Protocol), Health Maintenance, Identify Issues, Incident Response, Java, Kernel Programming, Knowledge Base, Mac Operating System, Machine Tool, Manufacturing Data Management, Network Administration/Management, Network Connectivity, Network Protocols, Operating Systems, Operational Audit, Operational Improvement, Operations Management, PHP Scripting Language (PHP Hypertext Preprocessor), Performance Analysis, Perl Programming Language, Problem Solving Skills, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Reporting Dashboards, Risk Management, Root Cause Analysis, Ruby, Sales Management, Scripting (Scripting Languages), Software Configuration Management, Software Patches, Systems Administration/Management, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Telemetry, Testing, Trend Analysis, Unix Shell Programming, Vehicle Fleets

LOCATION

Seattle, WA

POSTED

30+ days ago

Description Enterprise Engineering organization manages one of the largest macOS client fleets in the world. Our focus is to consistently raise Amazon's security bar while ensuring a smooth productivity experience for our end users. We are a team of builders managing the solutions for Amazon's global macOS client fleets. We use AWS products to evolve traditional enterprise tools and services at a large scale. We are looking for a Systems Engineer with deep macOS troubleshooting expertise and hands-on fleet management experience. This role is heavily focused on diagnosing complex macOS issues at enterprise scale, maintaining fleet health, and driving operational excellence across our global device estate. If you thrive in high-pressure troubleshooting scenarios, enjoy root-causing elusive system issues, and have a passion for keeping large fleets running smoothly - this is the role for you. In this role, you and your team will directly influence Amazon's macOS experience roadmap. You will manage, monitor, and maintain a growing fleet of macOS client devices using MDM platforms, native Apple tooling, and AWS-hosted infrastructure. This is a hands-on operational role where your daily activities center around macOS troubleshooting, fleet health management, incident response, performance analysis, and continuous improvement of our management stack. Key job responsibilities Troubleshoot and resolve complex macOS issues (system crashes, kernel panics, performance degradation, network connectivity, authentication failures) in a globally scaled enterprise environment Manage macOS fleet operations - OS patching, software deployments, configuration profile management, and MDM policy enforcement across tens of thousands of devices Monitor fleet health - proactively identify trends, anomalies, and emerging issues through telemetry, dashboards, and alerting systems Drive incident response - lead triage for fleet-impacting events, coordinate cross-functional resolution, and produce root cause analyses (RCAs) Maintain and improve client management service infrastructure hosted in AWS Develop runbooks and knowledge base documentation for recurring issues and escalation procedures Collaborate with engineering teams on OS upgrade rollouts, compatibility testing, and risk mitigation strategies Contribute to automation of repetitive operational tasks to improve fleet reliability and reduce manual intervention Basic Qualifications - 5+ years of systems engineering experience - 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration - 5+ years of Apple platform development experience Preferred Qualifications - Knowledge of TCP/IP and networking protocols such as HTTP and DNS - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience working in 24/7 production environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 104,500.00 - 160,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles