Systems Engineer

Robert Half

Kent, WA

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Audiovisual, Best Practices, Change Management, Computer Servers, Customer Support/Service, Disability Insurance, Documentation, Finance, Government, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Internet Security, Legal Support Skills, Life Insurance, Maintenance Services, Marketing, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Multitasking, Operating Systems, Organizational Skills, PSTN (Public Switched Telephone Network), Problem Solving Skills, SMTP (Simple Mail Transfer Protocol), Service Level Agreement (SLA), Systems Administration/Management, Systems Engineering, Team Player, Technical Writing, Testing, Virtualization, Voice Mail

LOCATION

Kent, WA

POSTED

6 days ago

Description Robert Half is seeking an experienced Systems Engineer to support a municipality based in Kent, WA. This role will serve as the primary technical resource for Microsoft 365 collaboration services. This position is 3-6 month contract with potential to convert to hire and is 100% Onsite in Kent, WA. Apply today! Duration: 3-6 months contract with potential to extend Location: 100% Onsite in Kent, WA Schedule: Monday - Friday - Core Business Hours Responsibilities + Serve as the primary engineer for Microsoft 365 collaboration and communications services, including Microsoft Teams, Teams Phone, SharePoint Online, and OneDrive for Business. + Configure, deploy, administer, and support Teams Phone capabilities including Direct Routing, Operator Connect, call queues, auto attendants, voicemail, voice routing, emergency calling, PSTN integrations, and policy management. + Perform advanced troubleshooting for Microsoft Teams and Teams Phone issues including call quality, connectivity, audio/video performance, and service-impacting incidents. + Administer Microsoft 365 collaboration services and coordinate with Exchange, Security, and Identity administrators on tenant-wide configurations and changes. + Respond to and resolve service requests and incidents in accordance with established SLAs and IT service management practices. + Participate in scheduled maintenance, upgrades, migrations, feature rollouts, and continuous service improvement initiatives. + Coordinate with internal teams, vendors, carriers, and service providers to support integrations, upgrades, and issue resolution. + Develop and maintain technical documentation including system configurations, procedures, runbooks, and troubleshooting guides. + Follow established change management, security, and documentation procedures to meet government and regulatory requirements. + Support additional enterprise infrastructure and systems initiatives as assigned. Requirements + Strong hands-on experience supporting Microsoft 365 collaboration environments. + Strong emphasis in collaborative communication and high emotional intelligence. + Experience administering Microsoft Teams, Teams Phone, SharePoint Online, OneDrive for Business, Entra ID, and hybrid Microsoft 365 environments. + Knowledge of Exchange Online, Active Directory, Microsoft Entra Connect, hybrid identity synchronization, and SMTP relay configurations. + Familiarity with ITIL and IT Service Management best practices, including change management processes. + Understanding of enterprise infrastructure concepts including server operating systems, virtualization, enterprise storage, backup technologies, and cybersecurity fundamentals. + Strong troubleshooting, organizational, communication, and documentation skills. + Ability to manage multiple priorities, work independently, and collaborate effectively with technical and non-technical stakeholders. + Experience working in a government or highly regulated environment is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

About the Company

Robert Half

INDUSTRY

Other/Not Classified