We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.
Position Summary/Job Description:
Experience in any of the top cloud solutions (AWS, Azure or GCP)
Proficient in at least one of ReactJS, JavaScript or TypeScript.
Have experience in building systems in any language and love learning.
An expert in building and utilizing JSON data sources.
Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.
Skills Overview:
5+ years of software development experience
Cisco/Avaya/Genesys Contact Center solutions Minimum 5 years
Cloud Contact Center Solutions - Minimum 2 years
ReactJS/JavaScript/TypeScript Minimum 3 years
Additional Skills:
Experience with Twilio Contact Center Implementation is highly preferred.
Prior experience with writing and optimizing Twilio Functions.