Systems Engineer I

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries, making a significant milestone that strengthened GAINSCO's ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise.

Join a team that is dedicated to supporting your professional growth and long-term success.

Who We Are

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart.

If you're seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

As a Systems Engineer I, you'll design, implement, and maintain complex systems infrastructure that supports business-critical operations. You'll partner across IT and the business to deliver infrastructure projects, provide Tier 3 escalation support, and ensure systems are reliable, scalable, and secure-across both Azure and on-prem VMware environments.

What does a SYSTEMS ENGINEER do at GAINSCO?

• Partner with cross-functional teams to deliver IT infrastructure projects (upgrades, enhancements, and new solutions).
• Design, deploy, and manage Azure resources and equivalent on‑prem VMware infrastructure.
• Provide technical expertise on solution design, implementation plans, and operational readiness.
• Serve as Tier 3 escalation support for complex hardware, software, and network issues from the Systems Administration team.
• Monitor and optimize infrastructure for performance, cost efficiency, and security.
• Configure, manage, and troubleshoot network components including routers, switches, firewalls, SD‑WAN, and wireless.
• Implement and maintain VPNs, VLANs, and other network security controls.
• Ensure backups, disaster recovery (DR), and business continuity practices are in place and maintained.
• Manage Active Directory, Group Policy, and identity/access management.
• Maintain strong documentation for systems, configurations, standards, and procedures.
• Produce routine reports on system health, capacity, and security posture.
• Research and complete training to stay current with emerging infrastructure technologies and best practices.
• Execute code promotions and production deployments during off-hour deployment windows as needed.

What is required?

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• In lieu of degree: candidates must meet the experience requirements below plus at least 4 additional years of general IT experience.

Certifications:

• Azure Administrator, Azure Solutions Architect, CCNA/CCNP, CompTIA Network+, preferred.

Experience:

• 5+ years professional experience in IT Infrastructure.
• 5+ years Microsoft Windows Server architecture and administration.
• 5+ years network administration (routers/switches, firewalls, SD‑WAN, wireless networks).
• 5+ years Active Directory, Group Policy, DHCP, and DNS administration.
• 5+ years Windows File and Print services.
• 5+ years virtualization technologies (VMware or Hyper‑V).
• 5+ years backup and storage management.
• 5+ years supporting Microsoft 365 services.
• Working knowledge of Microsoft Azure cloud services and networking.

Other skills and abilities:

• Proficiency in scripting and automation (e.g., PowerShell, Python, JSON).
• Strong troubleshooting and problem-solving skills (systems + network).
• Excellent documentation and technical communication skills.
• High attention to detail and ability to prioritize in a fast-paced environment.
• Strong customer service mindset and collaboration skills.
• Ability to research and learn new technologies quickly.
• Ability to work independently and as part of a team.
• Ability to participate in 24/7 on-call support when scheduled.

Schedule & On-Call hours:

• Standard work week: Monday-Friday: 8:00am - 5:00pm CST.

• After-hours work required: Some work must be scheduled outside business hours, including evenings and weekends (e.g., maintenance windows, deployments).

• On-call rotation required:

• On-call runs Monday-Monday (7 consecutive days)

• Rotation cadence: approximately 1 week every 6 weeks (current rotation)

• Must be reachable 24x7 for critical/emergency needs via Teams and work or personal mobile

• Critical infrastructure support: 24x7 availability for high-severity incidents (during on-call and urgent events).

What else do you need to know?

• Hybrid/ On-site on-call requirements.
• Excellent benefits package medical & dental, vision insurance, life insurance, short-term, and long-term disability insurance
• Parental Leave Policy
• 401(k) and company match
• PTO and paid holidays determined by the company

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

All offers are contingent upon a successful background investigation which includes verification of employment, education, criminal history, and DMV verification (when applicable), as well as a pre-employment drug test with satisfactory results for GAINSCO.

GAINSCO is an Equal Employment Opportunity Employee