Systems Engineer I

Cortavo

Atlanta, Georgia

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Automation, Cellular Telephone, Cloud Computing, Communication Skills, Communications Security (COMSEC), Computer Science, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Design Document, Documentation, Documentation Standards, Endpoint Security, Engineering, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Software, Internet Security, Knowledge Base, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Access Database, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Multitasking, On Call, Online Advertising, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, Scripting (Scripting Languages), Service Level Agreement (SLA), Systems Administration/Management, Systems Engineering, Technical Delivery, Technical Leadership, Telephone Skills, Time Management, Virtualization, Voice Products, Windows PowerShell, Writing Skills

LOCATION

Atlanta, Georgia

POSTED

30+ days ago

Job Overview:

We are seeking an experienced Systems Engineer I to join the Cortavo team. With over 5 years of professional experience, the ideal candidate will bring in-depth knowledge of Microsoft technologies, server management, automation, and virtualization. This role is responsible for supporting, maintaining, troubleshooting, and implementing IT systems and infrastructure for multiple client environments. This role serves as a technical resource for day-to-day operations, escalated support issues, and project delivery while following established MSP standards, documentation practices, and security policies.

This position reports directly to the Engineering Manager.

Responsibilities:

Troubleshooting escalated Service Desk tickets and serving as a technical resource on projects
Administering Microsoft 365, Active Directory, Entra ID, SharePoint, Teams, and related services.
Deploying and maintaining endpoint protection, MFA, backup solutions, and security tools
Mentor and train Associate Engineers and Service Desk Analysts.
Act as tier 3 escalation for Service Desk and Associate Engineers
Automate processes and deployments using PowerShell; focus on self-healing and maintenance aspects.
Develop, document, and maintain knowledgebase articles and playbooks for streamlined troubleshooting and issue resolution.
Collaborate with cross-functional teams, vendors, and stakeholders; assist in preparing proposals and design documents.
Continuously analyze and implement improvements in security, features, and technology updates.
Participating in on-call rotations and responding to service outages or critical incidents.
Following MSP standards for ticket management, communication, security, and documentation.
Mentor junior staff on technical procedures.
Maintain documentation standards and ticket updates aligned with MSP SLAs.
Meet or exceed CSAT, TTA, and TTR requirements for the Engineering department.
Ensure proactive communication and documentation during escalations and client interactions.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Engineering, or Information Technology.
4-7 years of IT systems engineering experience.
Proficiency in Microsoft 365, Azure AD, Exchange Online, Teams, and Microsoft Endpoint Manager (Intune).
Experience with Office 365 administration and migrations tools such as BitTitan.
Knowledge of help desk ticketing systems (Halo) or similar.
Strong written and verbal communication skills; an empathetic customer service approach.
Excellent organizational, time management, and multitasking capabilities.
Ability to communicate technical concepts to non-technical stakeholders, attend client-facing meetings, provide clear technical resolutions, and deliver high-touch communication during escalations.

Additional Qualifications:

Managed Service Provider experience.
Microsoft Certifications, especially Identity and Access Administrator Associate (SC-300), Endpoint Administrator Associate (MD-102), and Teams Administrator Associate (MS-700).
Familiarity with IT hardware, software, and managed services technology.
Understanding of Teams Voice product implementations.
Expertise in PowerShell scripting and automation.

Estimated Usage of Time

70% - Level 3 Support and Project Work
15% - System/Alert Monitoring
10% - Documentation for Customer and Internal Environments
5% - Professional Development and Certifications

Work Environment

Competitive salary, as well as employer, contributed health benefits
Atlanta, GA office location
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cortavo is the only all-inclusive managed IT solution, providing small and mid-sized organizations with everything they need to run technology seamlessly. From hardware and help desk support to cybersecurity, internet connectivity, and cloud services, Cortavo eliminates the complexity of IT for a single monthly price. Headquartered in Atlanta, GA, Cortavo serves organizations across the U.S., helping them reduce downtime, boost productivity, and grow with confidence. Learn more at www.cortavo.com.

Systems Engineer I

Cortavo

Atlanta, Georgia

About the Company

Cortavo

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