Systems Development Manager, ADC PEET

Amazon.com Inc

Herndon, VA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Automation, Cloud Computing, Coaching, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Defense Intelligence, Desktop Virtualization, Detail Oriented, Emerging Technology, Help Desk, Improvement Metrics, Intelligence Community, Internet Application, Mentoring, Metrics, Network Operations Center, Operational Strategy, Operations Management, Problem Solving Skills, Process Improvement, Product/Service Launch, Project/Program Management, Reporting Dashboards, Root Cause Analysis, Security Clearance, Sensitive Compartmented Information (SCI), Service Level Agreement (SLA), Software Engineering, Startup, Supply Chain, Systems Administration/Management, Talent Management, Team Building, Team Lead/Manager, Technical Leadership, Technical Strategy, Top Secret Clearance, Web Browsers
LOCATION
Herndon, VA
POSTED
30+ days ago

The Amazon Dedicated Cloud (ADC) Platform Engineering and Emerging Technology (PEET) Periphery team is searching for a talented, detail-oriented Systems Development Manager (SysDM) to support AWS activities in US ADC regions supporting the Department of Defense and Intelligence Community.

The Aperture team more specifically supports End User Compute (EUC) including the Amazon WorkSpaces service for US ADC customers. Amazon WorkSpaces provides cloud-native virtual desktops, secure web browsers, and application streaming, enabling productivity while maintaining a strong security posture, improving agility, and reducing cost.

A SysDM will work to solve service-centric technical and business problems, devise strategy, and facilitate technology solutions that may not yet be defined. They will deliver independently, with limited guidance, across cross-functional initiatives. Additionally, individuals must act as force multipliers, understand escalation, and find a path forward in difficult situations. The role also necessitates understanding security risks caused by technical complexity, and being able to make trade-offs between short-term and long-term needs.

From Day 1, SysDMs are given ownership of a distributed team of engineers responsible for the operational health of EUC services in secure, air-gapped cloud environments. You"ll own the team"s roadmap, from hiring and developing talent, to defining automation strategy, to ensuring your services meet or exceed their availability and performance targets. You won"t wait for direction; you"ll assess the landscape, identify the highest-impact opportunities, and start driving results.

On a day-to-day basis, you will lead your team through a mix of operational and strategic work. That means triaging and resolving service issues, driving root cause analysis to prevent repeat incidents, and building the dashboards and metrics that keep your team ahead of problems rather than reacting to them. You"ll partner with service teams and program managers to support new region builds and feature launches, ensuring operational readiness before go-live. You"ll also spend meaningful time on your people, coaching engineers, removing blockers, shaping career paths, and building a team culture grounded in ownership and continuous improvement.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

Lead, hire, develop, and retain a team of engineers supporting EUC services in secure, air-gapped AWS ADC regions;

  • Own your team"s operational roadmap, working backwards from customer problems to define priorities, scope work, and deliver results;
  • Drive operational excellence through automation, metrics, and process improvements that reduce manual toil and enable the team to scale;
  • Triage and resolve service issues, lead root cause analysis, and implement preventative fixes so problems do not repeat;
  • Partner with service teams, program managers, and cross-functional stakeholders to support new region builds, feature launches, and service parity across ADC regions;
  • Identify and manage technical and operational risks, clearly communicating trade-offs and mitigation strategies to stakeholders;
  • Track and report your team"s progress using metrics that capture customer impact, SLA compliance, and system health.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles