Systems and Infrastructure Engineer (Level I - V)

This position leverages expertise in system administration to maintain systems critical to GSOC's system operations function. As a member of the Systems and Infrastructure department, this position is responsible for the system administration of the Operational Technology systems. This position ensures the security and operational readiness of technology to support GSOC's real-time transmission and generation operations. This position will perform system administration on Operational Technology using best practices, such as installation, patching, backup/recovery, system performance monitoring, and implementation of cyber security system hardening guidelines. Maintains awareness of NERC Reliability standards including Critical Infrastructure Protection Standards. Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of security, compliance, and continuous improvement to meet the Corporation's goals and objectives.

Additional responsibilities include implementation and management of infrastructure tools to provide system configuration consistency, development of processes and documentation to support systems management activities, participating in the Change Management Program, and collection of necessary evidence for NERC CIP compliance. Coordinates with other departments within GSOC including Control Center operations team, Energy Management System Application teams, Security, Networking, and Enterprise IT teams. Coordinates across companies with GTC and OPC operations and maintenance departments. This role will participate in the on-call 24x7 support rotation.

Job Duties:

• All Levels:
  • Develops and maintains components of GSOC's Operational Technology physical/virtual server environment including hypervisors and storage components. Identifies opportunities for operational process improvements, including documentation, automation, and training.
  • Maintain and identify improvements to GSOC's System and Infrastructure Program. Develops, documents, and implements processes and procedures to effectively perform system administration activities in a consistent manner.
  • Identification, researching, and implementing new technologies that operate GSOC's Operational Technology environment to enhance infrastructure security posture. Works with internal and industry peers to explore innovative solutions and evaluate emerging technologies.
  • Works with existing technology vendors to coordinate product support and subscription renewals. Use GSOC procurement process to submit purchasing documentation to management.
  • Collaborates with other functional departments including GSOC System Operations, Networking, Security, and Enterprise IT on initiatives and projects that ensure systems and infrastructure are being designed, built, and maintained in compliance with NERC CIP standards and GSOC's cyber security policies and procedures.
  • Serves as project engineer for Power Technology projects. Provides technical contribution to the project team and provides accountability for meeting projected milestones and deadlines to the management team.
  • Identifies opportunities for operational process improvements, including documentation, automation, and training.
• Level I-II:
  • Performs routine system administration activities, such as installation, commissioning, patching, system performance monitoring of GSOC's operational technology infrastructure under direct supervision.
• Level III:
  • Performs routine system administration activities, such as installation, commissioning, patching, system performance monitoring of GSOC's operational technology infrastructure with minimal supervision.
• Levels IV- V:
  • Serves as technical lead for routine system administration activities, such as installation, commissioning, patching, system performance monitoring of GSOC's operational technology infrastructure.
  • Serves as lead project engineer for Power Technology projects. Provides technical contribution to the project team and provides accountability for meeting projected milestones and deadlines to the management team.
  • Provides training, mentoring, and assistance to junior staff members related to department processes, tools, and technologies.
  • Works with existing technology vendors to coordinate product support and subscription renewals.
  • Routinely collaborate with the management team to identify gaps and perform root cause analysis, consult on budgetary items, and promote corporate goals.
• Level V:
  • Serves as lead department engineer and provides training, mentoring, and assistance to junior/senior staff members related to department processes, tools, and technologies.
  • Technical leader across multiple subject areas, which could include system administration, security, networking, EMS, or SCADA.
  • Actively seeks improvements to department processes, policies, procedures.
  • Works across multiple business units within the organization to solve complex problems.

Required Qualifications:

Education: Bachelor's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering

Experience:

• Level I: 0 to 24 months work experience in a system administration, cyber security, or related position. Experience designing, configuring, and maintaining datacenter server environments, including storage, networking, or cloud. Experience performing system hardening, patch management, and configuration management. Experience evaluating and implementing system administration tools or automation platforms to assist with deployment or maintenance of datacenter systems.

• Level II: 2+ years work experience as stated above.

• Level III: 4+ years work experience as stated above.

• Level IV: 6+ years work experience as stated above.
• Level V: 8+ years work experience as stated above.

Equivalent Education & Experience:

• Level I: Associate's Degree in Computer Science, Information Systems, Software Engineering, Electrical Engineering or Computer Engineering AND Four (4) plus years of operational technology or real time systems experience with responsibilities related to system administration, such as system hardening, patch management, configuration management, incident response, or backup/recovery.

• Level II: Associate's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering AND 6+ years of experience as stated above.

• Level III: Associate's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering AND 8+ years of experience as stated above.

• Level IV: Associate's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering AND 10+ years of experience as stated above.
• Level V: Associate's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering AND 12+ years of experience as stated above.

Licenses, Certifications and/or Registrations: CISSP, GCIP, MCSA, MCSE, NCP-MCI desired, not required.

Specialized Skills:

• Experience in Security Patch Management, Configuration Monitoring, System Performance Monitoring, Backup and Recovery, Disaster Recovery, and Incident Response is desired

• Experience in providing 24x7 support for real-time data communications systems and troubleshooting system problems involving real-time data communications systems desired

• Experience with datacenter infrastructure technology, such as virtualization, Hyper Converged Infrastructure (HCI), storage, firewalls, enterprise backup and recovery solutions, and zero trust network architecture desired

• Understanding of ITIL-based Incident, Asset, and Change Management systems to document work performed. Previous experience with technologies such as ManageEngine/ServiceDesk Plus, Ivanti Service Manager, or ServiceNow is a plus

• Experience with Windows Server/Workstation administration, SQL Server administration, Linux administration desired

• Knowledge and experience with database technologies, such as Microsoft SQL, Oracle, or MySQL is preferred

• Excellent organizational skills and customer/team communications skills are needed to be successful. Must have strong verbal and written communication. Promotes an environment of compliance and continuous improvement.

• Must be able to pass NERC CIP PRA (Personal Risk Assessment) screening.

Unusual Hours: Provide emergency coverage in support of Incident Response activities. Rotational on-call responsibilities.

Travel: 10%