Command Line, Communication Skills, CompTIA Network+, CompTIA Server+, Computer Servers, Customer Relations, Customer Support/Service, Desktop PC, ITIL (IT Infrastructure Library), Identify Issues, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Operating Systems, Presentation/Verbal Skills, Printing, Sales Management, Standard Operating Procedures (SOP), Systems Analysis, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Time Management, Virtualization, Writing Skills
LOCATION
Seattle, WA
POSTED
30+ days ago
Position Summary
The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.
This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.
What You’ll Do
Be the first point of contact for end users, delivering friendly, professional, and timely support
Troubleshoot common desktop, OS, email, printing, and connectivity issues
Support customer-specific applications using documented procedures
Navigate Active Directory to create, modify, and disable user accounts and groups
Provide basic Microsoft 365 and Azure support
Perform first-level triage for virtual server and system issues
Accurately document work and manage tickets using established workflows
Follow SOPs while knowing when to escalate issues appropriately
Build trust with end users by setting clear expectations and following through
What We’re Looking For
Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
Solid Tier 1 / Tier 1.5 technical foundation
Basic understanding of:
Microsoft 365
Active Directory
TCP/IP and networking fundamentals
Command line and OS troubleshooting
Ability to communicate effectively with both technical and non-technical users
Comfortable working in a ticket-driven environment and managing priorities
Team-oriented, dependable, and respectful in all interactions
Preferred Experience & Certifications
Prior MSP or service desk experience (highly encouraged)
A+, Network+, and/or Server+ certifications
Basic Microsoft 365 or Azure certifications
Familiarity with ITIL concepts
Strong written and verbal communication skills
Why Meriplex
Supportive team environment with clear processes
Exposure to a variety of technologies and real-world client environments
Opportunity to grow beyond Tier 1 as your skills develop
A company that values both technical ability and how you treat people
Benefits & Compensation
Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.