Systems Analyst - Intermediate

UPMC is hiring a Systems Analyst-Intermediate to join their Corporate IT team. If you have IT, Epic or other EMR experience, and excellent communication and problem-solving skills. APPLY NOW!

Work Location: Position is primarily remote, but there may be on-site requirements to support upgrades and go-lives.

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Responsible for implementation, optimization, and ongoing support of Epic applications supporting ambulatory workflows.
• This role collaborates closely with operational and clinical stakeholders to design solutions, resolve issues, and maintain system stability.
• Data Confidentiality/Security: Always maintain confidentiality of sensitive information.
• Data Quality: Always maintain data quality.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives under the direction of more experienced team members, as necessary. Assist with issue escalation where applicable.
• Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Typically has 2+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Top 3 Skills Needed:

• Epic Ambulatory Certification with build experience, especially in one or more modules.
• Advanced troubleshooting and problem-solving skills.
• Strong communication skills to effectively partner with operational leaders to drive best practices and workflow optimization, as well as collaborating with other analysts and teams.

Preferred:

• Candidates should have Epic or other EMR experience. Will need to have or obtain EPIC Certification or Proficiency
• Knowledge of clinical workflows or clinical background is highly desirable.
• Top candidates think strategically, regularly engage others, translate needs into actionable plans, consistently meet deadlines.
• Current or past UPMC employee and or contractor.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran